Deanna Moseley
Prattville,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations. Proficient in using independent decision-making. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Energetic educator with proven skills in teaching diverse subjects.
Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Overview
40
40
years of professional experience
Work History
Call Center Remote
Williams-Sonoma
Alabama
10.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining quality standards and service level agreements.
- Self-motivated, with a strong sense of personal responsibility.
Teacher
Millbrook Baptist Daycare
3431 Browns Road Millbrook, Al 36054
03.2008 - 09.2023
- Developed weekly lesson plans and activities to engage children and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
- Implemented age-appropriate curricula to meet needs of young learners.
- Assisted and supervised 21 children through entire school day.
- Administered medication and kept appropriate records.
Cashier
Roadrunner Gas Station
5022 Bobby Hicks Hwy, Gray TN 37615
03.2007 - 02.2008
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized maintained well stocked inventory.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Checked personal identifications during alcohol and tobacco sales.
Bus Driver
Autauga County Board Of Education
153 West Fourth Street, Prattville Al 36067
08.2003 - 05.2006
- Completed pre- and post-trip bus inspections for safe student transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Maintained Alabama driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Kept bus interiors clean and tidy to provide comfortable student environment.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Inspected emergency equipment and verified safe working order.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria
School Crossing Guard
Prattville City Police Department
101 East Main Street, Prattville Al 36067
08.2001 - 05.2003
- Interrupted traffic to allow students, safely cross streets.
- Withstood adverse environmental conditions.
- Used signs, hand signals and flags to control car and foot traffic conditions.
- Discouraged children from behaving unsafely near traffic to reduce injuries and accidents.
- Reported reckless motorists or anyone creating unsafe situations for students to school principal.
- Attended to needs and safety of pedestrians by stopping traffic at crossing locations.
- Controlled drivers' speed, movement and routes with hand signals and signs.
- Put out barrels and cones to prevent driver access to specific roads or areas.
Microfilm Technician
Max Federal Credit Union
400 Eastdale Circle, Montgomery Al 36117
05.1986 - 02.1999
- Answered and managed incoming calls while recording accurate messages.
- Opened and properly sorting incoming record request.
- Records employee's production errors on filming proof reading.
- Assist in training of new employee's.
- Assign employee's to work stations and distribute work assignments.
- Knowledge and performance of Department Manager duties in event of Manager's absence.
- Utilized work order and job instructions to identify necessary materials and quantity requirements.
- Prepared and processed papers for use in scanning, microfilming and microfiche.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Prattville High School
Prattville, AL 36067Skills
- Maintaining Clean Work Areas
- Customer Inquiries
- Customer Transactions
- Customer Loyalty
- Closing Procedures
- Training Classes
- Government Rules and Regulations
- Customer Care
- Clerical Support
- Safety Awareness
- Organizational Strengths
References
Rebecca Norris 334-799-2519
Jan Weir 334 300-0622
Paul Letner 334-799-2541
Timeline
Call Center Remote
Williams-Sonoma
10.2023 - Current
Teacher
Millbrook Baptist Daycare
03.2008 - 09.2023
Cashier
Roadrunner Gas Station
03.2007 - 02.2008
Bus Driver
Autauga County Board Of Education
08.2003 - 05.2006
School Crossing Guard
Prattville City Police Department
08.2001 - 05.2003
Microfilm Technician
Max Federal Credit Union
05.1986 - 02.1999
High School Diploma -
Prattville High School