Deanna Muniz
Hainesville,Illinois
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Server
Timothy O'Toole's Pub
Gurnee, Illinois
12.2024 - Current
- Assisted in training new servers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
First Draft
Grayslake, Illinois
10.2022 - 12.2024
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Receptionist
Bombshell Beauty and Lash Bar
Grayslake, Illinois
03.2022 - 07.2023
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed payments for services rendered.
- Updated client profiles regularly in order to maintain accurate records.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Assisted in training new receptionists on proper use of the salon software system.
- Provided information about services, products and prices to customers.
- Monitored stock levels of retail items available for purchase by customers.
- Fostered relationships with existing clients through friendly conversation and follow-up inquiries.
- Collaborated with team members to ensure high standards of customer service were met consistently.
Education
High School Diploma -
Grayslake Central High School
Grayslake, IL06-2023
Skills
- Bilingual
- Upselling strategies
- Resilience under pressure
- Adaptability to change
- Effective customer service
Timeline
Server
Timothy O'Toole's Pub
12.2024 - Current
Server
First Draft
10.2022 - 12.2024
Receptionist
Bombshell Beauty and Lash Bar
03.2022 - 07.2023
High School Diploma -
Grayslake Central High School
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