Deanna Pedroza
Chino,CA
Summary
Skilled professional with a proven track record in excellence and operational efficiency. Experienced with EHR systems, conflict resolution, fostering team leadership and streamlining workflows to achieve organizational goals. Known for reliability, exemplifying high standards and positive work ethic.
Overview
23
23
years of professional experience
Work History
Supervisor Clinic Operations
Providence Medical Foundation
05.2024 - 09.2025
- Supervised daily operations to ensure adherence to healthcare standards and company protocols.
- Coordinated provider and team schedules, optimizing resource allocation for patient care efficiency.
- Facilitated communication between departments, streamlining processes to improve workflows.
- Evaluated employee performance through regular feedback sessions, fostering professional development.
- Improved patient satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions. Managed over 75 incoming calls per day.
- Resolved conflicts among team members promptly while maintaining a harmonious working environment.
Business Office Supervisor/Assistant Manager of Operations
Hematology Oncology Medical Group of OC, Inc
03.2003 - 05.2024
- Collaborated with Practice Manager on administrative functions for effectively maintaining practice and Revenue Cycle efficiency.
- Managed all aspects of business office duties to include; monitoring AR, patient billing statements; processed all claim filings EDI and hardcopy; posted all insurance EFT, 835 ERA payments, patient payments, cash handling and banking deposits for the practice.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Generated monthly updated reports for company database and bookkeeping.
- Completed bi-weekly payroll for 50+ employees and provided assistance with any HR related tasks.
Education
Associate of Science - Radiologic Technology
Mount San Antonio College
Walnut, CA06-1988
High School Diploma -
Diamond Bar High School
Diamond Bar, CA06-1986
Skills
- Customer service excellence
- Detail-oriented
- Team leadership
- Accounts receivable reconciliation
- AP management
- Payroll management
- Excel, MS Office proficient
- Epic, Medi-tech, Aria, CureMD
- Knowledgeable CPT, ICD-10, HCPS coding
Timeline
Supervisor Clinic Operations
Providence Medical Foundation
05.2024 - 09.2025
Business Office Supervisor/Assistant Manager of Operations
Hematology Oncology Medical Group of OC, Inc
03.2003 - 05.2024
Associate of Science - Radiologic Technology
Mount San Antonio College
High School Diploma -
Diamond Bar High School