Clinic Supervisor with a proven record of internal growth, driven by performance and dedication. Recognized for strong communication, team support, and a consistent focus on patient-first care and operational excellence.
Overview
10
10
years of professional experience
Work History
Supervisor Clinic Operations
Baylor Scott & White- OBGYN Frisco
02.2024 - Current
Supervised administrative and clinical support operations within a women’s health clinic, ensuring efficient workflows, staff coordination, and a high-quality, patient-centered experience.
Managed departmental functions including personnel documentation, compliance, supply oversight, and daily operations to support safe, efficient patient care.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
OR Scheduling Coordinator
Baylor Scott & White - OBGYN Las Colinas / Frisco
02.2021 - 02.2024
Managed end-to-end surgical workflow, including documentation, authorizations, and communication with providers and insurance to support efficient and accurate scheduling.
Optimized surgical block utilization by adjusting schedules, minimizing gaps, and accommodating urgent cases to maximize provider time and access to care.
Led OB scheduling operations, coordinating initial prenatal visits, postpartum care, and high-risk appointments while supporting inductions and C-sections to ensure timely, comprehensive patient care.
Maintained accurate records of all scheduled procedures to facilitate billing and reporting activities.
Acted as liaison with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Physician Office Representative
Baylor Scott & White MSCI Family Medicine
05.2018 - 02.2021
Led front office operations, overseeing patient intake, scheduling, insurance verification, and financial transactions to ensure efficient workflow and an exceptional patient experience.
Managed revenue cycle front-end processes, including payment reconciliation, charge entry, and patient financial coordination, while resolving inquiries and supporting compliance and accuracy in medical records.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Office Receptionist
Medical & Surgical Clinic of Irving
07.2016 - 05.2018
Managed front office operations including check-in/out, scheduling, and phone support.
Assisted with insurance verification, billing inquiries, and maintained accurate patient records.
Ensured confidentiality standards and a clean, organized workspace.
Trained new staff on front office procedures and best practices.