DEANNA PEEPLES
Carlsbad,New Mexico
Summary
I am a reliable and devotd person and belive in keeping busy. I am always on time if not early. I enjoy helping people find what it is that they are looking for. I believe in a happy and healthy work life.
Overview
20
20
years of professional experience
Work History
Store Manager
Oreilly Auto Pats
Artesia, NM
02.2014 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Developed new store location from ground up by hiring and training efficient team.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Store Manager
The Parts House Napa
Okatie, SC
04.2008 - 02.2013
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Analyzed and interpreted store trends to facilitate planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Counter Sales
Erler And Bourque Dba Napa
Bluffton, SC
07.2001 - 04.2008
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Answered telephone calls to offer information and promote business products.
- Welcomed customers and offered immediate assistance in line with business policies.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Restocked, rotated and visually merchandised products for maximum sales.
- Finalized sales by completing payments and required paperwork.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Supported loss prevention goals by monitoring shopper behavior.
- Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
- Tracked down hard-to-find merchandise at diverse locations.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
- Increased business sales utilizing [Product or Service] knowledge.
- Discussed [Product or Service] with customers, outlined restrictions and educated on policies.
Education
Nursing
Riverside County Education Academy
Riverside, CAAssociate of Applied Science - Accounting
Kaplan College - Columbus
Columbus, OH06.2011
High School Diploma -
Fontana High School
Fontana, CA06.1987
Skills
- Problem Anticipation and Resolution
- Microsoft Outlook
- Inventory Management
- Multitasking and Organization
- Store Merchandising
- Administrative Management
- Microsoft Dynamics
- Customer Service
- Tax Software
- Business Management Principles
- Shift Scheduling
- Sales Activities
- Microsoft Windows
- Google Drive
- Verbal and Written Communication
- Recruiting and Hiring
- Policies and Procedures
- Payroll Management
- Sales Tracking
- Time Management
- Microsoft Access
- Microsoft Office
- Microsoft Excel
- Microsoft Internet Explorer
- Corporate Law
- Finance and Accounting Oversight
- Intuit QuickBooks
- Cash Management
- YouTube
- Documentation
- McAfee
- Accounting
Timeline
Store Manager
Oreilly Auto Pats
02.2014 - Current
Store Manager
The Parts House Napa
04.2008 - 02.2013
Counter Sales
Erler And Bourque Dba Napa
07.2001 - 04.2008
Nursing
Riverside County Education Academy
Associate of Applied Science - Accounting
Kaplan College - Columbus
High School Diploma -
Fontana High School