Isabel Conde
La Puente,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
31
31
years of professional experience
Work History
Store Manager
Sears
03.2018 - 05.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
Operations Manager
Sears
01.2012 - 01.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Appliance Manager
Sears
02.2003 - 01.2011
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Electronics Department Manager
Sears
01.2000 - 01.2003
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
Sales Associate
Sears
08.1989 - 01.2000
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
Education
Associate of Arts - Criminal Justice
East Los Angeles College
Monterey Park, CAHigh School Diploma -
James A. Garfield Senior High School
Los Angeles, CA06.1990
Skills
- Performance Monitoring and Evaluation
- Coaching and Mentoring
- Constructive Feedback
- Shift Scheduling
- Special Assignments
- Complaint Resolution
- Problem Anticipation and Resolution
- Inventory Accuracy
- Employee Performance Management
- Operating Procedures and Policies
- Sales Team Leadership
- Shipping and Receiving Oversight
- Inventory Control Processes
- Critical Thinking
- Recruiting and Hiring
- Delegating Work
Languages
Spanish
Full Professional
Timeline
Store Manager
Sears
03.2018 - 05.2021
Operations Manager
Sears
01.2012 - 01.2018
Appliance Manager
Sears
02.2003 - 01.2011
Electronics Department Manager
Sears
01.2000 - 01.2003
Sales Associate
Sears
08.1989 - 01.2000
Associate of Arts - Criminal Justice
East Los Angeles College
High School Diploma -
James A. Garfield Senior High School
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