Ian O'Crotty
Granite Falls,WA
Summary
Results-driven Store Manager with extensive expertise in inventory management and team leadership. Proven ability to enhance operational efficiency and customer engagement while exceeding sales targets.
Overview
25
25
years of professional experience
2004
2004
years of post-secondary education
Work History
Store Manager
Les Schwab Tires
Snohomish, Washington
09.2025 - 12.2025
- Managed daily store operations to ensure smooth functioning.
- Supervised team members and delegated tasks effectively.
- Trained new employees on company policies and procedures.
- Ensured compliance with safety standards and best practices.
- Assisted customers with product selection and service inquiries.
- Implemented promotional displays to enhance customer engagement.
- Monitored sales trends to inform restocking decisions.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Met and exceeded sales targets, profit margins
Store Manager
Les Schwab Tires
Kenmore, Washington
11.2017 - 09.2025
- Managed daily store operations to ensure smooth functioning.
- Supervised team members and delegated tasks effectively.
- Trained new employees on company
- policies and procedures.
- Maintained inventory levels and organized stock displays.
- Ensured compliance with safety standards and best practices.
- Assisted customers with product selection and service inquiries.
- Implemented promotional displays to enhance customer engagement.
- Monitored sales trends to inform restocking decisions.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
Assistant Store Manager
Les Schwab Tires
Centralia, Washington
12.2012 - 11.2017
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and sales techniques.
- Oversaw inventory management and ensured product availability.
- Implemented visual merchandising standards to enhance store appearance.
- Resolved customer inquiries and complaints professionally and efficiently.
- Coordinated promotional events to drive customer engagement and sales.
- Conducted regular audits of safety protocols and compliance measures.
- Collaborated with team members to improve operational workflows and efficiency.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Organized weekly meetings with department heads to review progress on key objectives.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Created promotional campaigns to increase brand awareness and attract new customers.
Sales Supervisor
Les Schwab Tires
Medford, Oregon
06.2010 - 12.2012
- Supervised daily operations and staff performance in a busy tire retail environment.
- Trained and mentored new sales associates on product knowledge and customer service.
- Managed inventory levels and organized stock to ensure optimal product availability.
- Collaborated with management to implement sales strategies and promotional events.
- Conducted regular team meetings to communicate goals, updates, and training needs.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained a clean and organized sales floor to create a welcoming atmosphere.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Processed cash, credit and check transactions with POS system and cash register.
- Developed and implemented sales strategies to increase customer base.
- Maintained relationships with customers through regular follow-up calls and emails.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Sales and Service Representative
Les Schwab Tires
Mill Creek, Washington
02.2006 - 06.2010
- Assisted customers in selecting tires and services to meet their needs.
- Explained tire maintenance and safety practices to enhance customer knowledge.
- Processed sales transactions accurately and efficiently at the point of sale.
- Collaborated with team members to maintain a clean and organized workspace.
- Managed inventory levels by restocking tires and supplies as needed.
- Addressed customer inquiries and resolved issues with professionalism and care.
- Conducted visual inspections of tires to ensure quality before installation.
- Educated customers on warranty options and service plans available for purchases.
- Resolved customer issues promptly and professionally.
- Provided customer service and sales support to customers over the phone.
- Followed up on all pending orders to ensure delivery within established timelines.
- Performed administrative tasks such as filing paperwork and updating records in databases.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Developed strong relationships with customers through regular follow-up contact.
- Provided assistance in resolving escalated customer complaints or disputes.
- Assisted customers with product selection and order placement.
- Processed orders accurately and efficiently by entering data into the computer system.
- Participated in training sessions to stay current with new products, services, technology.
- Prepared detailed quotes for prospective customers.
- Analyzed customer feedback to improve service quality standards.
- Attended team meetings to discuss strategies for meeting sales goals and objectives.
- Tracked customer interactions using CRM software tools.
- Worked closely with other departments to ensure effective communication between teams.
- Conducted market research surveys to gain insight into consumer preferences.
- Generated reports on sales activities for management review.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
Sales and Service Representative
Les Schwab Tires
Lynnwood, Washington
02.2001 - 06.2006
- Assisted customers in selecting tires and services to meet their needs.
- Explained tire maintenance and safety practices to enhance customer knowledge.
- Processed sales transactions accurately and efficiently at the point of sale.
- Collaborated with team members to maintain a clean and organized workspace.
- Managed inventory levels by restocking tires and supplies as needed.
- Addressed customer inquiries and resolved issues with professionalism and care.
- Conducted visual inspections of tires to ensure quality before installation.
- Educated customers on warranty options and service plans available for purchases.
- Resolved customer issues promptly and professionally.
- Provided customer service and sales support to customers over the phone.
- Followed up on all pending orders to ensure delivery within established timelines.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Developed strong relationships with customers through regular follow-up contact.
Education
Lynnwood High School
Lynnwood, WashingtonSkills
- Inventory management
- Visual merchandising
- Customer service
- Staff training
- Cash handling
- Team leadership
- Stock replenishment
- Operational efficiency
- Relationship building
- Problem solving
- Effective communication
- Performance evaluation
- Time management
- Hourly shift management
- Retail merchandise quality standards
- Expense tracking
- Performance metrics evaluation
- Shift scheduling
- Store opening and closing procedures
- Customer feedback analysis
- Store merchandising
- Budget development
- Inventory oversight
- Systems and software expertise
- Profit margin optimization
- Program implementation
- Team leadership and coaching
- Work Planning and Prioritization
- Operational budgeting
- Shift checklists
- Employee training
- Revenue generation
- Multitasking and organization
- Store operations oversight
- Promotions management
- Sales expertise
- Process improvements
- Payroll management
- Employee engagement
- Retail sales techniques
- Retail inventory management
- Partnership building
- Recruitment and hiring
- Customer response
- Marketing and promotions
- Employee retention strategies
- Employee supervision and motivation
- Accurate cash handling
- Policies and procedures
- Employee terminations
- Outstanding communication skills
- Competitor monitoring
- Talent recruitment
- Maximizing profitability
- Documentation and reporting
- Recruiting and hiring
- Security system monitoring
- Bank and safe deposits
- Staff supervision
- Reliable
- Strategic thinker
- Financial operations management
- Customer service management
- Store displays
- Team building and leadership
- Friendly and positive
- Budgeting and cost control
- Team motivation
- Sales promotions
- Operations
- Sales coaching
- Supply ordering
- Store operations
- Order management
Accomplishments
- Met/exceeded sales and profit goals consistently
- Multiple all time sales records
Affiliations
- Husband and father
- Outdoor enthusiast
- Sports of all varieties
- Love to teach and build
Timeline
Store Manager
Les Schwab Tires
09.2025 - 12.2025
Store Manager
Les Schwab Tires
11.2017 - 09.2025
Assistant Store Manager
Les Schwab Tires
12.2012 - 11.2017
Sales Supervisor
Les Schwab Tires
06.2010 - 12.2012
Sales and Service Representative
Les Schwab Tires
02.2006 - 06.2010
Sales and Service Representative
Les Schwab Tires
02.2001 - 06.2006
Lynnwood High School