DeAnna Pentz
Lafayette,GA
Summary
Friendly dental front desk with several years of experience carrying out clerical and customer service tasks. Detailed and precise when entering Eaglesoft data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist/Insurance Specialist
McOmie Family Dentistry
Chattanooga, TN
08.2020 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.
- Contributed to revenue growth by accurately processing insurance claims and maintaining detailed financial records.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
Travel Specialist
Magical Vacation Planner
Mitchell, IN
12.2017 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
Administrative Assistant
ProNvest
Chattanooga, TN
01.2016 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Murray County High School
Chatsworth, GA2008
Skills
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Appointment Scheduling
- Administrative Skills
- Skilled in Eaglesoft
Timeline
Front Desk Receptionist/Insurance Specialist
McOmie Family Dentistry
08.2020 - Current
Travel Specialist
Magical Vacation Planner
12.2017 - Current
Administrative Assistant
ProNvest
01.2016 - 08.2020
Murray County High School