Kiaya Johnson
Jackson,TN
Summary
Reaching for a career in the medical field that will allow me to use all of the skills that I have maintained throughout the years.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist/Insurance Verification Specialist
Baptist Medical Group
Memphis, TN
07.2023 - 01.2024
- Provided a high level customer satisfaction during patient interactions.
- Up to date of all medical terminology, polices, and procedures.
- Maintained accurate and effective timing with billing information, appointments, bank deposits, and insurance.
- Verified insurance with all companies that was accepted.
- Multitasked through checking patents in, giving paperwork, answering phones, and etc.
- Made sure to keep all patient information confidential under the HIPAA policy.
Business Service Specialist
Campbell Clinic
Memphis, TN
12.2022 - 07.2023
- Gathered patient information confidentially and in a timely manner.
- Effectively got patients tended too accordingly.
- Reduced call backs by gathering patient information and fulfilling patient needs.
- Educated patients on any need to know information regarding their appointment.
- Engaged with patients so I can help any issues, needs, and unanswered questions.
Front End
Target
Memphis, TN
12.2021 - 07.2022
- Multiple roles in the front, which varies from service desk advocate to cashier.
- The front end roles made my customer service skills more than advanced due to the variety of customers received day by day.
- Found solutions for a customer if unsatisfied with shopping experience.
- Always ensured great relationships between co workers and customers.
I.T Help Desk Assistant
Bethel University
McKenzie, TN
08.2021 - 12.2021
- Prepared software and hardware for students and staff members.
- Helped technical trainers prepare any technology that needs tending too.
- Handled any computer issues that were in need with out the technician.
Counselor's Assistant
Bethel University
McKenzie, TN
02.2020 - 01.2021
- Coordinated and scheduled patient appointments/ different events that would be dealing with the clinic.
- Created work friendly experiences with friendly, compassionate, professional, and helpful skills.
- Provided patient confidentiality, filed patient records, attendance history, and additional notes.
Education
High School Diploma -
Southwind High School
Memphis, TN05-2019
Criminal Justice
Bethel University
Mckenzie, TNCriminal Justice
Lane College
Jackson, TNSkills
- Time Management
- Leadership
- Customer Service
- Great Communication
- Organization
- Multitasker
- Office Administration
- Cash Handling
- Scheduling
- Customer Assistance and Interaction
- Effective Listening Skills
- Hospitality Services
- Problem-Solving Skills
- Researching Skills
- Technical Support
Accomplishments
- Deans List Recipient
- College Attendee
- SGA Member
- Microsoft Word Certificate Recipient.
- FBLA President and 2019 First Place In Category Event.
Timeline
Front Desk Receptionist/Insurance Verification Specialist
Baptist Medical Group
07.2023 - 01.2024
Business Service Specialist
Campbell Clinic
12.2022 - 07.2023
Front End
Target
12.2021 - 07.2022
I.T Help Desk Assistant
Bethel University
08.2021 - 12.2021
Counselor's Assistant
Bethel University
02.2020 - 01.2021
High School Diploma -
Southwind High School
Criminal Justice
Bethel University
Criminal Justice
Lane College