Kelly Bennett
Daytona Beach,FL
Summary
Hands-on individual boasting a career spent managing administrative tasks in fast-paced offices with relative ease. A well-trained Insurance Verification Specialist offering a background in contacting insurance companies for critical information and crafting patient documents for billing purposes. Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
22
22
years of professional experience
Work History
Insurance Verification Specialist/Front Desk Receptionist
Florida Pain Medicine
Ormond Beach, FL
10.2022 - Current
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Updated patient and insurance data and input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient accounts with insurance verification information to ensure accurate billing.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled and confirmed patient appointments and consultations.
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Med Tech
Fernwood Resthome
Litchfield, CT
01.2017 - 11.2020
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Documented patient care services by charting in designated areas.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Administered medications under supervision of a licensed nurse.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Answered patient call lights promptly and responded to requests appropriately.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Provided emotional support to family members during difficult times.
- Monitored food intake and output as directed by nursing staff.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Reported changes in patient conditions to registered nurse or physician.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Helped residents walk with or without self-help devices.
- Assisted residents in preparing for activities and social programs.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Observed and reported unusual symptoms and changes to charge nurse.
- Distributed drinking water and nourishment to residents.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Answered patient call signals and signal lights to determine patients' needs.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Assistant Manager
Rodeway Inn Clearfield
Torrington, CT
01.2014 - 08.2019
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Established processes for monitoring customer satisfaction levels.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created and managed budgets for travel, training, and team-building activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
- Proposed or approved modifications to project plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Front Desk Receptionist
Quality Inn Hotel
Torrington, CT
01.2010 - 01.2014
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Responded to customer inquiries via phone, email, and in person.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Assisted with scheduling appointments for clients and visitors.
- Handled sensitive information in a confidential manner.
Legal Assistant
Law Offices Of Ira Mayo
Torrington, CT
01.2002 - 07.2004
- Organized exhibits for trial proceedings.
- Maintained client confidentiality in all matters.
- Ensured that all paperwork was properly filed according to established procedures.
- Greeted clients upon arrival at office and provided assistance as needed.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Maintained inventory levels of office supplies necessary for day-to-day operations.
- Assisted with document production and deposition preparation.
- Answered phones promptly while providing courteous customer service.
- Updated databases with new information received from attorneys or clients.
- Processed incoming mail on a daily basis.
- Compiled financial records related to specific cases.
- Analyzed data related to cases for use in research or litigation purposes.
- Scanned physical documents into electronic format for storage in a secure database system.
- Ordered materials needed by attorneys throughout the duration of a case.
- Generated reports summarizing case progress for internal use.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Drafted legal complaints, summonses and interrogatories.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Handled telephone calls, meeting plans and conference organization requirements.
- Drafted motions, briefs and other legal documents.
- Responded to client calls and inquiries to deliver applicable information.
Education
General Literature
Torrington High School
Torrington, CTSkills
- Follow-Up Procedures
- Healthcare Industry Knowledge
- Attention to Detail
- Coordination and Scheduling
- Patient Rapport
- Customer Service
- Medical Billing
- Skilled in [Software]
- Eligibility Determination
- Electronic authorization processing
- Electronic Medical Records
- Coverage and Authorizations
- Insurance plan verification
- Insurance Coverage Verification
- HIPAA Compliance
- Patient Communication
- Understanding of medical terms
- Insurance knowledge
- Insurance Billing
- Referral Coordination
- Accuracy and Precision
- Patient Scheduling
- Insurance Verification
- Payment Plan Options
- Adaptability and Flexibility
- Office reception
- Reliability
- Professional Demeanor
- Critical Thinking
- Problem-solving abilities
- Insurance Authorizations
- Computer Proficiency
References
References available upon request.
Timeline
Insurance Verification Specialist/Front Desk Receptionist
Florida Pain Medicine
10.2022 - Current
Med Tech
Fernwood Resthome
01.2017 - 11.2020
Assistant Manager
Rodeway Inn Clearfield
01.2014 - 08.2019
Front Desk Receptionist
Quality Inn Hotel
01.2010 - 01.2014
Legal Assistant
Law Offices Of Ira Mayo
01.2002 - 07.2004
General Literature
Torrington High School
Similar Profiles
Michael HardyMichael Hardy
Practice Administrator at Florida Pain MedicinePractice Administrator at Florida Pain Medicine
Tara SwansonTara Swanson
Senior Medical Receptionist at Dania Beach West Medicine & Rehab, Pain MedicineSenior Medical Receptionist at Dania Beach West Medicine & Rehab, Pain Medicine
Kelcey GormanKelcey Gorman
LPN at CNY Spine and Pain MedicineLPN at CNY Spine and Pain Medicine