Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Hardy

Tampa ,FL

Summary

Seasoned Operations Manager and talented leader with eight years' experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing sales teams while improving processes and increasing productivity. Bringing a solid understanding of healthcare trends, excellent communication skills and a talent for spotting areas in need of improvement and implementing changes with a strategic approach. Looking to bring knowledge and abilities to a dynamic, growth-oriented leadership role.

Overview

13
13
years of professional experience

Work History

Practice Administrator

Florida Pain Medicine
02.2021 - Current
  • Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
  • Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
  • Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
  • Boosted practice growth through the development of marketing initiatives and community outreach efforts.
  • Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
  • Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
  • Increased staff productivity by providing training, guidance, and performance evaluations.

Director of Patient Experience

Physician Partners Of America
02.2019 - Current
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Handled problematic patient escalations to assist lower-level employees and maintain excellent customer service
  • Consistently exceeded quotas through penetration of new accounts
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors

Senior Operation Manager

Laser Spine Institute
05.2014 - 02.2019
  • Supported clinical operations across all seven locations by partnering with practice administrators to identify opportunities and efficiencies to drive performance metrics aligned with the enterprise goals and vision
  • Established operational objectives and work plans and delegated assignments to subordinate managers
  • Developed new process for employee evaluation which resulted in marked performance improvements
  • Served an instrumental role in organizational transformation and implementation and participated in multiple successful large-scale corporate restructurings
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as the key advocate for various personnel issues
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives with management teams and their related direct reports

Sales Manger

Laser Spine Institute
10.2011 - 05.2014
  • Spearheaded the employee review processes to assess performance, build relationships and enhance sales success.
  • Attended weekly meetings with the VP of Sales to discuss strategies
  • Recruited, interviewed and hired individuals who would add value, dedication and knowledge to the sales team
  • Developed a comprehensive training program for new sales associates
  • Developed solutions to sales challenges and maximized business opportunities
  • Provided impactful sales training and motivated sales team members to drive revenue growth
  • Coached employees in successful selling methods and encouraged cross-selling additional products and services

Education

Healthcare Administration

Saint Leo University
Saint Leo, FL

Skills

  • Project management
  • Relationship building
  • Performance management
  • Operations Management
  • Scheduling Coordination
  • Patient Relations
  • Staff management
  • Strategic planning
  • Process improvement
  • Performance evaluations
  • Customer service
  • HIPAA Compliance

Timeline

Practice Administrator

Florida Pain Medicine
02.2021 - Current

Director of Patient Experience

Physician Partners Of America
02.2019 - Current

Senior Operation Manager

Laser Spine Institute
05.2014 - 02.2019

Sales Manger

Laser Spine Institute
10.2011 - 05.2014

Healthcare Administration

Saint Leo University
Michael Hardy