DeAnna Reynolds
Shell Knob,MO
Summary
I am an Assistant Manager with proven expertise at Carr Lane Country Stop, excelling in customer service and team leadership. Enhanced customer satisfaction and staff training. Skilled in financial accuracy and vendor management, driving repeat business and maintaining a safe and organized environment.
I have many skills in project management and problem-solving.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Carr Lane Country Stop
04.2020 - Current
- I supervise day-to-day operations to meet performance, quality and service expectations.
- I maintain a clean, safe, and organized store environment to enhance the customer experience.
- I develop strong working relationships with staff, fostering a positive work environment.
- I monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- I improved customer satisfaction by addressing and resolving complaints promptly.
- I generate repeat business through exceptional customer service.
- I assist in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- I coordinate with vendors to ensure timely delivery of products and resolve any supply chain issues.
Assistant Manager
Wheaton Family Market
03.2018 - 04.2020
- I supervised day-to-day operations to meet performance, quality and service expectations.
- I maintained a clean, safe, and organized store environment to enhance the customer experience.
- I developed strong working relationships with staff, fostering a positive work environment.
- I oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- I offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- I completed regular inventory counts
- I coordinated with vendors for timely inventory replenishment, ensuring product availability.
- I generated repeat business through exceptional customer service.
- I collaborated with the management team to develop strategic plans for business growth and improvement.
- I coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- I improved customer satisfaction by resolving complaints and inquiries promptly.
Debone Line Worker
Georges
09.2016 - 02.2018
- I assisted in training new employees on deboning techniques, contributing to improved skillsets within the team.
- I implemented proper food safety protocols at all times, reducing potential contamination risks during meat processing stages.
- I achieved exceptional speed and precision while deboning meats, resulting in reduced processing times.
- I exhibited strong attention to detail when inspecting meats for defects or abnormalities before initiating the deboning procedure.
- I supported overall operations by maintaining a clean and organized workstation, promoting a safe working environment for all staff members.
- I maintained high-quality standards for all products by adhering to proper deboning techniques and procedures.
- I completed daily production goals consistently by efficiently managing time and prioritizing tasks in a fast-paced environment.
- I reduced safety incidents with consistent compliance to company guidelines for handling sharp tools and equipment.
- I cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
Cashier Team Lead
Fastrip Gas Station
04.2012 - 08.2016
- I performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- I assisted customers by answering questions and fulfilling requests.
- I communicated with customers and team members to solve problems.
- I processed both cash and card purchases and returns.
- I worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- I trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- I maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- I balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- I developed strong relationships with repeat customers through friendly service interactions.
- I set up new sales displays each week with fresh merchandise.
- I trained team members on cash register operation and cash handling.
- I restocked and organized merchandise in front lanes.
- I led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- I quickly and accurately counted drawers at start and end of each shift.
- I conducted regular audits of register funds to minimize potential losses due to theft or error.
- I handled cash with high accuracy and took care to check bills for fraud.
- I responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Wheaton R-III
Wheaton, MO08-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Employee scheduling
- Orientation and training
- Workplace safety compliance
- Product and service sales
- Vendor relationship management
- Customer service and satisfaction
- Computer skills
- Recruitment and hiring
- Retail operations management
Timeline
Assistant Manager
Carr Lane Country Stop
04.2020 - Current
Assistant Manager
Wheaton Family Market
03.2018 - 04.2020
Debone Line Worker
Georges
09.2016 - 02.2018
Cashier Team Lead
Fastrip Gas Station
04.2012 - 08.2016
High School Diploma -
Wheaton R-III
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