DeAnna Rolon
Caledonia,MS
Summary
Dynamic Senior Customer Service Specialist and ISO Internal Auditor at Spraying Systems Company, adept in CRM software and conflict management. Excelled in enhancing customer satisfaction and streamlining workflows, leading teams to surpass service goals. Cultivated vital client relationships and improved internal controls, showcasing a blend of technical proficiency and leadership.
Overview
19
19
years of professional experience
Work History
Senior Customer Service Specialist
Spraying Systems Company
Glendale Heights, IL
03.2003 - 04.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided exceptional customer service to ensure customer satisfaction.
- Prevented key account losses by researching discrepancies and correcting problems.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Facilitated training and development programs for sales and business development teams.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Recruited top talent for business development roles within the organization.
- Coached, developed and motivated team to achieve revenue goals.
ISO Internal Auditor
Spraying Systems Company
Glendale Heights, IL
01.2007 - 07.2013
- Provided recommendations on how to improve internal control environment.
- Assisted external auditors during annual audits by providing necessary information.
- Reviewed financial documents to ensure compliance with company policies and procedures.
- Wrote reports, authored papers and organized supporting documentation.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
- Coached new employees to inform and educate on processes, procedures and deadlines.
- Assessed potential risks, evaluated controls and conducted compliance testing.
- Supervised office and personnel during manager absences to keep workflows running smoothly.
Education
High School Diploma -
Glenbard East Highschool
Lombard, IL05-2003
Skills
- Floor supervision
- Conflict management
- Call center experience
- CRM software
- Coaching and mentoring
- Complaint handling
- Workflow optimization
Languages
English
Native/ Bilingual
Timeline
ISO Internal Auditor
Spraying Systems Company
01.2007 - 07.2013
Senior Customer Service Specialist
Spraying Systems Company
03.2003 - 04.2022
High School Diploma -
Glenbard East Highschool
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