DEANNA RUGGIERO
Staten Island,NY
Summary
To obtain a position that uses strong organizational skills, relevant education, and the ability to work well with people. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Accounts Receivable Coordinator
Kung Eye Center-SI Ophthamology
01.2023 - Current
- Complete daily process adjustments to maintain accuracy.
- Reconcile daily AR ledger and verified proper posting.
- Post customer payments by recording cash, checks, and credit card transactions.
- Prepare bills receivable, invoices, and bank deposits.
- Verify discrepancies and resolve clients' billing issues.
- Process incoming payments in accordance with established financial policies.
- Update aging reports based on daily audits.
- Delegate tasks to administrative support staff to organize and improve office efficiency.
- Keep high average of performance evaluations.
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversee appointment scheduling and itinerary coordination for both clients and personnel.
- Train team members to support promotional efforts.
- Develop internal requirements and standards to minimize regulatory risks and liability across programs.
- Organize spaces, materials and catering support for internal and client-focused meetings.
- Coordinate individual duties after careful evaluation of each employee's skill level and knowledge.
- Organize meetings for executives and coordinate availability of conference rooms for participants.
- Improve customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improv office operations by automating client correspondence, record tracking and data communications.
- Monitor front areas so that questions could be promptly addressed.
- Manage supervisor itinerary and appointments and streamline scheduling procedures.
- Implement project management techniques to overcome obstacles and increase team productivity.
- Provide backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimize organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Practice Receptionist
Kung Eye Center-SI Ophthamology
08.2022 - Current
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answer phone promptly and direct incoming calls to correct offices.
- Answer central telephone system and direct calls accordingly.
- Provide clerical support to company employees by copying, faxing, and filing documents.
- Confirm appointments, communicate with clients, and update client records.
- Manage multiple tasks and met time-sensitive deadlines.
- Correspond with clients through email, telephone, or postal mail.
- Keep reception area clean and neat to give visitors positive first impression.
- Maintain confidentiality of information regarding clients and company.
- Respond to inquiries from callers seeking information.
- Resolve customer problems and complaints.
- Maintain visitor log for entering and leaving facility for security purposes.
- Assist with onboarding new clients and securing paperwork completion.
- Handle cash transactions and maintained sales and payments records accurately.
- Routed incoming mail and messages to relevant personnel without delay.
- Handl assignments independently with good judgement and critical thinking skills.
- Operate multi-line telephone system to answer and direct high volume of calls.
- Collect cash, credit card and check payments, process transactions and update relevant records.
- Help office staff prepare reports and presentations for internal or client-related use.
- Sort, receive, and distribute mail correspondence between departments and personnel.
- Assist internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Compile information from files and research to satisfy information requests.
- Track important information in Nextech, Google spreadsheets and ran reports or generated graphs using data.
- Organize, maintain and update information in computer databases.
- Welcome customers with friendly greeting, answer general questions, gather nature of visit and directed to specific offices.
- Handle incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Schedule office meetings and client appointments for staff teams.
- Balance employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collect and distribute messages to team members and managers to support open communication and high customer service.
- Monitor and screen visitors to verify accessibility to inter-office personnel.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Practice Receptionist Associate
Northwell Health Comprehensive Breast Center
06.2019 - 08.2022
- Responsible for managing a complete suite of administrative duties, including scanning, photo copying, filing, and answering high call volume
- Verify patient’s insurance eligibility
- Obtain referrals for office visits
- Scheduling all appointments including out-patient procedures, office pre- and post-operative appointments
- Collect and post co-payments
- Answer regular medical inquires
- Obtain, verify and update patient information
- Request, locate, send and receive medical records
- Serve as liaison between management, clinical staff and patients
- Properly direct inbound calls in phone queues to minimize hold time
- Been in good standings with managerial officials.
Cash Entry
AHS AdvantEdge
01.2014 - 06.2019
- Log into and download banking and create an excel sheet for electronic funds transferred
- Verify batch amounts in system are on bank log
- Change date of deposit on batch, if necessary, to match banking
- Search insurance websites for explanation of benefits of amounts that did not download into system
- Label and date EOB's to be scanned or create an excel sheet for accounting
- Post payments to patient's accounts, investigate and work out exceptions and close batches
- Send e-mails to verify if a patient does not belong to us
- Create un-applied accounts for payments with no information
- Log batches into end of the month logs
- Help AR Representatives locate EFT's that have not been posted
- Help create bank deposits for self-pay and commercial checks on occasion
- Successfully complete all jobs by time requested
- Been in good standings with managerial officials.
Receptionist
Lighting World
06.2013 - 01.2014
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Answer telephones and help customers with their orders and needs
- Input customer data and information into the company's operating system
- Inquire insurance companies with regards to benefit information and claim status for patients
- Process credit card transactions
- Accurately type important and confidential customer information to enable proper ordering and delivery
- File invoices, orders and important documents
- Organize catalogs
- Clean and tidy the workplace for both customers and co-workers
- Successfully complete all jobs by time requested
- Been in good standings with managerial official.
Medical Billing and Collections Specialist
Arimed Orthotics and Prosthetics Inc.
12.2012 - 06.2013
- Speak with patients and set up payment plans and post payment to their accounts
- Speak with insurance representatives in reference to authorizations and denials
- Write appeal letters
- Successful in having denials reversed to approvals and payments made
- Successfully complete all jobs by time requested
- Been in good standings with managerial officials.
Receptionist
Arimed Orthotics and Prosthetics Inc.
04.2001 - 12.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answer telephones and help patients with their needs
- Schedule and confirm appointments
- Register patient information into the company's operating system
- Obtain authorization for Durable Medical Equipment with numerous insurance companies
- Inquire insurance companies with regards to benefit information and claim status for patients
- Process cash and credit card transactions
- Tally totals for the day
- Manage incoming and outgoing shipments
- Order needed materials for the office and patients
- Type important and confidential patient information for insurance purposes
- File important documents
- Fit patients with wrist splints, ankle orthoses and compression stockings
- Mastectomy fitter from June 2005-December 2012
- Assist practitioners with castings and adjustments for braces
- Clean and tidy the workplace for both patients and co-workers
- Handle cash and check deposits
- Successfully complete all jobs by time requested
- Been in good standings with managerial officials
- Worked in all 3 satellite offices Staten Island, Brooklyn and Manhattan.
Education
Required Core Curriculum -
College of Staten Island
Staten Island, New YorkHigh School Diploma -
St. Joseph By The Sea H.S.
Staten Island, New YorkSkills
- Conscientious, self-motivated and detail-oriented
- Work well independently and as part of a team
- Cultivate productive relationships with managers and co-workers
- Organized multi-tasker with the ability and skills to carry out many duties
- Over 20 years of experience in office administration work and customer service
- Consistently meet quality and time goals
- Learn and apply new information quickly and accurately
- Computer skills include Microsoft Word, Power Point and Excel
- EMR System
- Intake Experience
- ICD-9 and ICD-10
- CPT Coding
- Insurance Verification
- Collection strategies
- Credit management
- Cash application
- Microsoft Office
- Payment tracking
- Invoice Processing
- Financial Reporting
- Invoice statements
- Payment reviewing
- AR reporting
- Transaction Processing
- Deposit verification
- Customer Relations
- Report reviewing
- Aging report creation
- Staff Management
- Billing automation
- Accounts Receivable
- Research skills
- Cash Management
- Account Analysis
- Account updating
- Account Reconciliation
- Debt collection
- Work assignment coordination
- Financial records and reporting
- Collections expertise
- Statement preparation
- Collections experience
- Aging balance management
- Payment schedule determination
References
Furnished upon request
Timeline
Accounts Receivable Coordinator
Kung Eye Center-SI Ophthamology
01.2023 - Current
Practice Receptionist
Kung Eye Center-SI Ophthamology
08.2022 - Current
Practice Receptionist Associate
Northwell Health Comprehensive Breast Center
06.2019 - 08.2022
Cash Entry
AHS AdvantEdge
01.2014 - 06.2019
Receptionist
Lighting World
06.2013 - 01.2014
Medical Billing and Collections Specialist
Arimed Orthotics and Prosthetics Inc.
12.2012 - 06.2013
Receptionist
Arimed Orthotics and Prosthetics Inc.
04.2001 - 12.2012
Required Core Curriculum -
College of Staten Island
High School Diploma -
St. Joseph By The Sea H.S.
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