Deanna Serrano
Granger,TX
Summary
Hardworking and knowledgeable Medial Assistant with 15 years of customer service experience. Dedicated to bettering the customer experience. Identifies customer concerns and implements solutions. Exemplifies integrity, practices precision and always delivers a memorable experience. Possesses leadership abilities needed for successful business management and long-term improvements. Devoted to streamlining processes, and maximizing customer satisfaction.
Overview
15
15
years of professional experience
Work History
Medical Assistant Team Leader
Aspire Allergy & Sinus
Round Rock, TX
07.2020 - Current
- Established positive rapport with patients through empathetic communication and attentive service.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Monitored medical equipment maintenance schedules to ensure all devices were functioning optimally during critical procedures.
- Managed inventory systems that minimized supply shortages and reduced costs associated with overstocking.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Oriented and trained new staff on proper procedures and policies.
Store Manager
Jack Brown Cleaners
Austin
08.2011 - 07.2020
- Built relationshipswith regular clients through consistent and memorable customer service interactions.
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with services offered.
- Provided expert service by communicating information to customers and following up on promises.
- Implemented best practices in fostering exceptional customer care support and satisfying customers.
- Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation.
- Trained, coached, guided, and mentored new managers, and new employees on sales and customer service techniques.
- Supervised staff, including development of team leaders to improve team.
- Enhanced customer satisfaction by providing friendly and efficient service at the counter.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed garment handling carefully, preventing damage or loss of items.
- Created and processed bi-weekly sales and payroll reports.
Head Cashier
Home Depot
Bee Cave
05.2009 - 07.2011
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Monitored customer flow and adapted cashier assignments to minimize wait times.
- Scheduled breaks for cashiers during shifts and timed returns to maintain coverage..
- Observed cashiers to spot performance issues, security problems, and unauthorized behaviors.
- Handled exchanges, returns and escalated customer complaints according to company policy.
- Reviewed employee timesheets and signed off on hours and absenteeism.
- Set up and broke down cash drawers daily, including counting funds, identifying total discrepancies, and daily deposits.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
Education
High School Diploma -
Westlake High School
Westlake, TXSkills
- Customer Service
- Active Listening
- Problem Resolution
- Data Entry
- Reliable team player
- Professionalism and Ethics
- Employee training and development
- Staff management
Timeline
Medical Assistant Team Leader
Aspire Allergy & Sinus
07.2020 - Current
Store Manager
Jack Brown Cleaners
08.2011 - 07.2020
Head Cashier
Home Depot
05.2009 - 07.2011
High School Diploma -
Westlake High School