Deanna Slade
Summary
Dynamic and adaptable professional with experience. Demonstrating exceptional skills in safe food handling and problem-solving aptitude. Excelled in high-stress situations, significantly enhancing customer loyalty and team efficiency. Proven track record in multitasking and maintaining cleanliness, showcasing a balance of hard and soft skills vital for any fast-paced environment.
Hardworking and enthusiastic. Stay on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
13
13
years of professional experience
Work History
Food Preparation Worker
Casey's
10.2023 - Current
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Cleaner
Self Employed / 24 Hr Cleaners
08.2017 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
GDiT Medicare/MarketPlace Call Center
07.2011 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
High School Diploma -
Iowa City West High School
Iowa City, IAGraduate Certificate / State Cosmetology /Licensed - Cosmetology
Sharon Dorans Academy of Hair And Science
Iowa City, IA01-1987
Skills
- Food presentation
- Team contribution
- Proper storage and preservation
- Safe food handling procedures
- Problem-solving aptitude
- Multitasking Abilities
- Cleaning and sanitizing
Timeline
Food Preparation Worker
Casey's
10.2023 - Current
Cleaner
Self Employed / 24 Hr Cleaners
08.2017 - 06.2024
Customer Service Representative
GDiT Medicare/MarketPlace Call Center
07.2011 - 05.2017
High School Diploma -
Iowa City West High School
Graduate Certificate / State Cosmetology /Licensed - Cosmetology
Sharon Dorans Academy of Hair And Science
Similar Profiles
Robert LopezRobert Lopez
Crew Member at Casey'sCrew Member at Casey's
Morgan WilcoxMorgan Wilcox
District Manager at Casey'sDistrict Manager at Casey's
Nathan BowarNathan Bowar
Sales Cashier and Kitchen Worker at Casey'sSales Cashier and Kitchen Worker at Casey's
Margaret FisherMargaret Fisher
Cashier at Casey'sCashier at Casey's
Azuriah IrbyAzuriah Irby
Food Preparation Worker /Food Server (volunteer) at Gil Vergara Calderón (UMOM Family Shelter)Food Preparation Worker /Food Server (volunteer) at Gil Vergara Calderón (UMOM Family Shelter)