De'Anna Smith
PAR North America
Indianapolis,IN
24
years of professional experience
Results-oriented Account Specialist with expertise in prioritizing and multi-tasking in fast-paced environments. Recognized for effectively resolving escalated customer support issues and transforming dissatisfied customers into loyal advocates. Skilled in team leadership that enhances customer relationships while upholding quality and compliance standards. Technologically savvy and forward-thinking.
Work History
Account/Redemption Specialist
8 Years- Investigated billing discrepancies and implemented solutions, resolving concerns and preventing future issues.
- Acknowledged by management for consistently exceeding customer service expectations.
- Resolved inquiries to consistently meet performance benchmarks, including speed, accuracy and volume.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained high performance by consistently meeting sales goals and call handling metrics.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Utilized strong communication skills to handle difficult calls and maintain customer satisfaction.
- Built client rapport while processing repair documentation and troubleshooting technical discrepancies to ensure completion.
- Supported operational improvements and resolved problems to enhance customer service delivery.
- Conducted outbound calls to collect accurate account information for processing and follow-up.
Sorting Associate
5 Months- Sorted packages by destination, weight, and route to support accurate shipment flow.
- Scanned parcels using handheld devices to confirm tracking and routing information.
- Loaded and unloaded trailers while maintaining safe handling practices and package integrity.
- Stacked packages on conveyors to keep sorting lanes moving efficiently.
- Followed safety procedures and warehouse protocols to prevent workplace incidents.
- Reduced errors in the sorting process by conducting thorough quality checks and providing regular feedback to team members.
- Increased sorting efficiency by implementing new organizational techniques and systems.
- Scanned barcodes and verified routing details to maintain package tracking integrity.
- Sorted packages accurately to support efficient sortation and outbound shipment flow.
Sortation Associate
11 Months- Coordinated package flow across conveyor systems to maintain steady sortation output.
- Operated RF scanners to verify item locations, quantities, and order accuracy.
- Sorted incoming product accurately to designated lanes, supporting efficient distribution workflows.
- Inspected merchandise for damage, labeling issues, and packing discrepancies before shipment.
- Trained new associates on sortation procedures, safety expectations, and quality standards.
- Maintained clean, organized work areas to support safe, efficient warehouse operations.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
Style Team Member
1 Year 8 Months- Trained style team members on zoning, fitting room recovery, and guest-ready presentation standards.
- Directed apparel reshop, replenishment, and backroom organization to maintain accurate floor availability.
- Monitored pricing, signage, and merchandise placement for compliance with style presentation expectations.
- Supported guests with product location, fitting room service, and seamless checkout transitions.
- Maintained organized stockrooms and fitting areas to improve team efficiency and restocking speed.
- Led style floor recovery, maintaining organized racks, folded tables, and presentation standards.
- Trained team members on zoning, reshop processing, and fitting room organization.
Billing and Collections Specialist
2 Years- Notified customers of delinquent accounts with an attempt to collect outstanding amounts.
- Notified customers of delinquent accounts to facilitate collection of outstanding amounts.
- Identified and tracked overdue accounts using billing system to initiate collections process.
- Located debtors by utilizing skip tracking and other strategies.
- Reviewed accounts to determine payment plan compliance.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Negotiated credit extensions to enable customers to manage overdue account payments.
- Led accounts receivable follow-up, resolving delinquent balances through structured patient and payer outreach.
- Reviewed claims, remittances, and denials to correct billing errors and accelerate reimbursement.
Collections Representative
4 Years 8 Months- Negotiated full balance payments with customers, enhancing collection rates.
- Reasoned with customers and attempted to negotiate full balance payments.
- Resolved issues for irate customers, contributing to the achievement of performance targets.
- Processed payments over phone and set up recurring drafts.
- Processed contracts and managed payments for customer accounts. on accounts.
- Guided debtors on payment options and established payment plans to facilitate debt resolution.
- Handled contracts and payments on accounts.
- Completed skip traces on customers failing respond to collection efforts.
- Recorded and updated customer personal accounts with accurate contact information.
- Negotiated payment arrangements and maintained compliant collections conversations with delinquent accounts.
- Reviewed account histories to identify dispute issues, billing errors, and resolution options.
Home Health Aide
9 Years 6 Months- Enhanced patient outlook and daily living through personalized, compassionate care.
- Monitored client's well-being, safety and comfort under physician direction.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Reported clients' progress to ensure accurate communication with the healthcare team. clients' progress based on observations and conversations.
- Oversaw client's well-being, safety, and comfort in accordance with physician directives.
Education
Some College (No Degree) - Nursing Midwifery
Certificate - State Nurse Aid Program
High School Diploma
Skills
Account management
Customer service
Client engagement strategies
Negotiation skills
Account verification processes
Data analytics
Microsoft Office
Microsoft Office proficiency
Communication excellence
Excellent communication
Multitasking
Cross-functional collaboration
Issue resolution techniques
Organization skills
Compliance requirements
Strategic Planning
Lead development
Customer interaction management
Data entry
Public records research
Loss prevention
Dispute resolution
Professional demeanor
Performance improvements
Project management
Document processing
Deadline management
Authorizations
Teamwork and collaboration
Additional Information
ALPHA KAPPA ALPHA SORORITY
July 2001 to Present
Timeline
Sorting Associate
FedEx
08.2025 - 01.2026Read More
Sortation Associate
Fastenal
05.2022 - 04.2023Read More
Style Team Member
Target
06.2019 - 02.2021Read More
Account/Redemption Specialist
PAR North America
10.2018 - CurrentRead More
Billing and Collections Specialist
SafeCare
09.2016 - 09.2018Read More
Collections Representative
Premier Credit of North America
01.2012 - 09.2016Read More
Home Health Aide
Family Home Health And Hospice
06.2002 - 12.2011Read More
Franklin High School
High School Diploma
Read More
College of Central Florida
Certificate from State Nurse Aid Program
Read More
Florida State University
Some College (No Degree) from Nursing Midwifery
Read More
Groups
ALPHA KAPPA ALPHA SORORITY
July 2001 to Present