Keira Cosby
Fort Worth,TX
Summary
Experienced Credit Manager knowledgeable about creditworthiness and document review. Highly effective at optimizing credit policies to balance profit and loss.
Overview
13
13
years of professional experience
Work History
Redemption Specialist
Exeter Finance
01.2023 - Current
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
Loss Mitigation Specialist
Exeter Finance
07.2022 - 01.2023
- Reached out to borrowers to discuss current status and loan workout options.
- Helped customers navigate options to maintain ownership.
LATE-STAGE CUSTOMER SERVICE REP
Exeter Finance
01.2022 - 06.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Collection Manager
Credit Acceptance
12.2015 - 11.2020
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
Finance and Insurance Manager
Credit Acceptance
06.2010 - 11.2015
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
- Drove revenue stream development through strategic collaboration and partnerships.
- Verified compliance of financial policies and accounting procedures against federal regulations.
Education
BBA - Accounting And Business Management
University of Phoenix
Tempe, AZ06.2023
Highschool diploma -
Henry Ford High
Detroit, MI06.2009
Skills
- Repayment Negotiations
- Digital Payments
- Customer Accounts Management
- Performance Goals
- Past Due Account Management
- Communications Strategies
- Persuasive Communication
- Auto Dialers
- Account Collections
Timeline
Redemption Specialist
Exeter Finance
01.2023 - Current
Loss Mitigation Specialist
Exeter Finance
07.2022 - 01.2023
LATE-STAGE CUSTOMER SERVICE REP
Exeter Finance
01.2022 - 06.2022
Collection Manager
Credit Acceptance
12.2015 - 11.2020
Finance and Insurance Manager
Credit Acceptance
06.2010 - 11.2015
BBA - Accounting And Business Management
University of Phoenix
Highschool diploma -
Henry Ford High
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