Desiree Shields
Winston-Salem,NC
Summary
Trained in [Software] use and administration with knowledge of [Area of expertise]. Dedicated to excellent customer service and best-in-class collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Credit Manager knowledgeable about creditworthiness and document review. Highly effective at optimizing credit policies to balance profit and loss.
Overview
7
7
years of professional experience
Work History
Redemption Specialist
Everise
04.2022 - Current
- Analyzed reconciliations to identify potential financial risks.
- Maintained and submitted monthly statistical reports to department managers with [Software].
- Prepared source data for computer entry by compiling and sorting information and establishing entry priorities.
- Interacted with internal auditors and finance department in occasional auditing projects to provide information to support current business initiatives.
Collections Specialist
Virtual Collections Specialist
03.2016 - 06.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Education
Associate of Science - Business Administration And Management
Davidson-Davie Comm.College
Davidson, NC04.2022
High School Diploma -
Parkland High School
Winston-Salem, NC06.2009
Skills
- Returns Policies
- Credit History Evaluation
- Repayment Negotiations
- Sales Process
- Policy Application
- Auto Dialers
- Reference Verification
- Persuasion Techniques
- Background Investigations
Timeline
Redemption Specialist
Everise
04.2022 - Current
Collections Specialist
Virtual Collections Specialist
03.2016 - 06.2022
Associate of Science - Business Administration And Management
Davidson-Davie Comm.College
High School Diploma -
Parkland High School