Sherrelle Kimble
Detroit,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
REDEMPTION SPECIALIST
CREDIT ACCEPTANCE
03.2022 - 08.2022
- Contacted customers by phone to reclaim repossessed vehicles
- Analyzed customer payment histories in order to make appropriate payment arrangements
- Liaison between customers, repossession agent and auction vendors
- Managed various legal documents to facilitate vehicle redemption
- Extensive knowledge of legislation regarding vehicle releases in service state
- Utilization goals met and surpassed regularly, at rate of 90
- Managed account data and verified information with clients, past creditors and other involved parties.
PROJECT COORDINATOR
CHESTNUT & PUGH JANITORIAL LLC
Detroit, MI
08.2015 - 08.2022
- Established and maintained relationships with clients and provided day to day on project status and changes.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Kept projects on schedule by managing deadlines and adjusting workflows.
CLIENT SERVICE REPRESENTATIVE II
BLUE CROSS BLUE SHIELD OF MI
Southfield, MI
01.2020 - 01.2022
- Managed over 40 calls per day
- Worked with Medicare members
- Provided accurate responses and documentation of inquiries based off Medicare guidelines
- Assisted with processing of claims
- Submitted authorizations for member and providers
- Directed beneficiaries to information to make knowledgeable decisions about their healthcare transforming complex requirements into clear guidance
- Received and processed payments and appeals, and ensured compliance with industry law and mandates .
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
MEDICALASSISTANT/ SURGERY SCHEDULER
Beaumont Hospital
Royal Oak , MI
09.2018 - 01.2020
- Verified insurance coverage and obtained pre-authorizations ahead of scheduled surgeries
- Assisted with medical coding and billing tasks.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
- Obtained client medical history, including medication information, symptoms and allergies
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment
- Board surgeries and coordinated patient care with various departments from admission to discharge.
Education
Some College (No Degree) -
Marygrove College
Detroit, MIMedical Assistant Certification -
Dorsey College
Madison Heights, MI11.2018
Skills
- CMS
- Operating systems (Oracle, Macess, Facets)
- Claims processing
- Prior Authorization Processing
- Medicare insurance
- Healthcare Terminology
- CPT Code Modifiers
- Customer Accounts Management
- Fraud Knowledge
- HIPAA
- Past Due Account Management
- Repayment Negotiations
- Project Management Software: Jira,
- Documentation review
Timeline
REDEMPTION SPECIALIST
CREDIT ACCEPTANCE
03.2022 - 08.2022
CLIENT SERVICE REPRESENTATIVE II
BLUE CROSS BLUE SHIELD OF MI
01.2020 - 01.2022
MEDICALASSISTANT/ SURGERY SCHEDULER
Beaumont Hospital
09.2018 - 01.2020
PROJECT COORDINATOR
CHESTNUT & PUGH JANITORIAL LLC
08.2015 - 08.2022
Some College (No Degree) -
Marygrove College
Medical Assistant Certification -
Dorsey College
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