Eric Halperin
Morrisville,VT
Summary
Dynamic hard worker pursuing full-time role presenting new challenges. Manages multiple priorities efficiently. Equipped with strong problem-solving abilities, willingness to learn, and excellent inter-personal skills. Brings a fresh perspective and strong commitment to community safety.
Overview
15
15
years of professional experience
Work History
Redemption Specialist
Morrisville Beverage
03.2024 - Current
- Sorted and organized bottles by size and type to enhance operational efficiency.
- Operated sorting machinery effectively, ensuring consistent throughput of beverage containers.
- Processed customer redemption requests efficiently and accurately.
- Managed inventory of redeemed products.
- Assisted customers with inquiries related to product returns and exchanges.
- Collaborated with team members to improve workflow efficiency in processing redemptions.
- Maintained up-to-date knowledge of promotional campaigns affecting product redemptions.
- Provided training support to new staff on redemption procedures and policies.
- Analyzed feedback to identify areas for improvement in the redemption process.
- Streamlined the redemption process for increased efficiency and improved customer experience.
- Developed rapport with clients through clear communication and empathetic understanding of their unique financial situations during the redemption process.
- Enhanced client satisfaction by providing timely and accurate redemption processing services.
Sales Associate
The Old Fishing Hole
09.2015 - 08.2022
- Delivered exceptional customer service, fostering positive relationships with clients and enhancing overall shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Resolved customer inquiries and complaints efficiently, improving satisfaction and loyalty among repeat customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and offered relevant products and services.
Bouncer
Rimrocks Mountain Tavern
10.2010 - 01.2016
- Monitored venue for safety and security, ensuring compliance with local regulations.
- Managed crowd control during events, preventing disturbances and maintaining order.
- Enforced establishment policies, providing patrons with clear guidelines and expectations.
- Trained new staff on safety protocols and emergency response procedures.
- Collaborated with law enforcement to address incidents and ensure swift resolution.
- Mediated conflicts between patrons, utilizing de-escalation techniques to resolve issues peacefully.
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Called police to report criminal acts.
- Ejected unruly patrons from premises.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
Education
High School Diploma -
Stowe High School
Stowe, VT06-1998
Skills
- Customer redemption processing
- Sorting machinery operation
- De-escalation tactics
- Reliability
- Decision-making
- Dispute resolution
- Interpersonal communication
- Self motivation
- Multitasking
Timeline
Redemption Specialist
Morrisville Beverage
03.2024 - Current
Sales Associate
The Old Fishing Hole
09.2015 - 08.2022
Bouncer
Rimrocks Mountain Tavern
10.2010 - 01.2016
High School Diploma -
Stowe High School