DeAnna Stewart
Milo,IA
Summary
Project-focused Support Associate with several years of experience supporting business operations and service delivery. Effective at maintaining order, ensuring accurate records, and performing professionally during high-volume periods.
Overview
33
33
years of professional experience
Work History
Business Support Associate II
Wells Fargo Bank
West Des Moines, IA
06.2020 - 04.2026
- Supported project planning, meeting setup, and group facilitation.
- Provided administrative support for IAM, ART requests, and AIMS processes.
- Used Microsoft Office applications, including Word, Excel, and Outlook.
- Worked with Jira, SharePoint, QTT, and DMS; applied SQL knowledge.
- Assisted with Microsoft Access database support.
- Reviewed internal issues and sent solution recommendations to upper management.
- Worked with staff across departments to support growth initiatives.
- Recommended process changes to improve efficiency and profitability by reducing waste.
- Kept productivity on track through scheduling, task prioritization, and process streamlining.
- Built employee training procedures and organized content into onboarding manuals.
Analytic Specialist
Wells Fargo Bank
West Des Moines, IA
02.2016 - 06.2020
- - Help manage daily reports and numbers.
- - Support reporting tasks.
- - Assist with testing activities.
- - Serve as liaison for business partners.
- - Use Excel, Word, SharePoint, and SQL knowledge to support work.
- - Help manage test scripts for testing partners.
Quality Assurance Analyst
Wells Fargo Bank
West Des Moines, IA
07.2013 - 01.2016
- Reviewed SPOC exit files for Home Equity and WFHM core records.
- Met and exceeded production and quality expectations.
- Trained team members transitioning to new processes.
- Supported special projects involving CFPB letters, CO-HP accounts, and cease-and-desist work for other department teams.
Loan Adjustor Specialist
Wells Fargo Home Equity
West Des Moines, IA
10.2011 - 06.2013
- Reviewed first- and second-lien short sale settlements and deeds-in-lieu for Wells Fargo Home Equity portfolio.
- Partnered with short sale phone team management and team members to build knowledge of separate unit processes.
- Reviewed credit and income analysis against company guidelines to support customers with loss mitigation options.
- Updated required tools and collected required documentation within limited timelines for U.S. Treasury HAFA program.
- Received top quality assurance recognition in April 2012, June 2012, August 2012, October 2012, December 2012, and January 2013.
- Maintained 4 Managing Premier Performance ratings for 2012 through quality work, phone management, and professional development.
- Reviewed first- and second-lien HAFI loan files for East account systems and Freddie Mac.
- Processed 70 files daily, closed 30+ files monthly, and maintained pipeline of 120-150.
- Supported review of first- and second-lien short sale settlements and deeds-in-lieu for Wells Fargo Home Equity portfolio.
- Coordinated with short sale phone team management and team members to strengthen knowledge of separate unit processes.
- Managed credit and income analysis reviews in line with company guidelines to guide customers toward loss mitigation solutions.
- Directed updates to required tools and collection of required documentation within tight timelines for U.S. Treasury HAFI program.
- Earned top quality assurance recognition in April 2012, June 2012, August 2012, October 2012, December 2012, and January 2013.
- Maintained 4 Managing Premier Performance ratings for 2012 through quality, phone management, and professional development.
- Handled HAFI loan files in first- and second-lien positions for East account systems and Freddie Mac.
- Sustained capacity for 70 files daily, 30+ monthly closings, and pipeline of 120-150.
- Delivered accurate review of first- and second-lien short sale settlements and deeds-in-lieu for Wells Fargo Home Equity portfolio.
- Drove stronger coordination with short sale phone team management and team members to expand knowledge of separate unit processes.
- Produced compliant credit and income analysis reviews to support loss mitigation solutions for customers.
- Completed updates to required tools and documentation collection within limited timelines for U.S. Treasury HAFI program.
- Achieved top quality assurance recognition in April 2012, June 2012, August 2012, October 2012, December 2012, and January 2013.
- Maintained 4 Managing Premier Performance ratings for 2012 through quality work, phone management, and professional growth.
- Supported HAFI loan file handling for first- and second-lien positions across East account systems and Freddie Mac.
- Delivered high-volume processing of 70 files daily, 30+ monthly closings, and pipeline of 120-150.
Mortgage QA Analyst
Wells Fargo Home Mortgage
West Des Moines, IA
03.2010 - 10.2011
- Obtained and researched customer information to attain a solution with specific time frames.
- Written and verbal customer contact.
- Assist in the training new team member.
- Work to attain team and department goals.
- Provide & receive information for business units.
- Maintained quality assurance procedure documentation.
Manager
Casey’s General Store
Indianola, IA
05.2008 - 06.2009
- Supported merchandise ordering tasks.
- Helped train and onboard new team members.
- Developed and delivered floor training and coaching for newly hired staff.
- Worked with upper management to maintain high guest service standards and address staff challenges.
- Contributed to company financial growth by meeting professional monetary goals.
- Handled daily recordkeeping and accountability for individual earnings.
- Supported merchandise ordering tasks.
- Partnered with hiring teams to train new team members.
- Planned and delivered floor-based training and coaching for newly hired staff.
- Collaborated with upper management to uphold guest service standards and resolve staff challenges.
- Drove company financial growth by meeting professional monetary goals.
- Managed daily recordkeeping and accountability for individual earnings.
- Merchandise ordering supported timely store operations.
- New team member training and hiring support strengthened staff readiness.
- Floor training and coaching for newly hired staff improved onboarding consistency.
- Guest service standards stayed high through collaboration with upper management on staff challenges.
- Company financial growth benefited from professional monetary goal achievement.
- Daily recordkeeping and earnings accountability maintained accurate tracking.
Skip Trace Analyst/Bankruptcy Specialist
Norwest/Wells Fargo Financial
Urbandale, IA
02.1999 - 05.2008
- Located current customer records.
- Reached out to outside sources for needed information.
- Tracked results and process steps.
- Negotiated with attorneys and trustees to recover potential losses.
- Helped train new team members.
- Supported team and department goals.
- Provided support to field attorneys and served as liaison between field attorneys and bankruptcy department.
Assistant Finance Manager
Underdahl Chevrolet
Indianola, IA
05.1998 - 02.1999
- Reviewing auto loan applications and supporting approval process.
- Handling customer calls, responding to complaints, and assisting with questions about service loans and sales.
- Selling insurance products and warranty coverage.
Credit Manager
Heilig Meyers Furniture
03.1993 - 05.1998
- Reviewed loan applications and supported approval process.
- Monitored delinquent accounts and followed up on past-due balances.
- Prepared court filings and attended required proceedings.
- Posted collections activity and tracked outstanding accounts.
- Assisted with merchandise sales and customer transactions.
- Supervised sales representatives, cashiers, and warehouse staff.
Skills
- Experience in leadership
- Improvement plan knowledge
- Communication
- Teambuilding
- Reliable and trustworthy
- Analytical
- Time management
- Collaboration
Timeline
Business Support Associate II
Wells Fargo Bank
06.2020 - 04.2026
Analytic Specialist
Wells Fargo Bank
02.2016 - 06.2020
Quality Assurance Analyst
Wells Fargo Bank
07.2013 - 01.2016
Loan Adjustor Specialist
Wells Fargo Home Equity
10.2011 - 06.2013
Mortgage QA Analyst
Wells Fargo Home Mortgage
03.2010 - 10.2011
Manager
Casey’s General Store
05.2008 - 06.2009
Skip Trace Analyst/Bankruptcy Specialist
Norwest/Wells Fargo Financial
02.1999 - 05.2008
Assistant Finance Manager
Underdahl Chevrolet
05.1998 - 02.1999
Credit Manager
Heilig Meyers Furniture
03.1993 - 05.1998