MOE OO
Fort Wayne,IN
Summary
Seeking a responsible entry-level job with an opportunity for professional challenges and willingness to utilize extensive skill sets in various environments.
Overview
6
6
years of professional experience
Work History
Operations Associate II
Bae Systems Inc.
Fort Wayne , IN
07.2023 - 09.2024
- Performed soldering of through-hole and surface mount components to printed circuit boards according to customer specifications.
- Inspected soldered joints for quality assurance utilizing microscope and x-ray inspection techniques.
- Maintained a clean work environment following ESD procedures and safety requirements.
- Reviewed blueprints and schematics for accuracy prior to assembly operations.
Pharmacy Technician
CVS Pharmacy
Fort Wayne , IN
08.2022 - 03.2023
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Stocked, labeled, and inventoried medication to keep accurate records
- Counted, measured, and compounded medications following standard procedures
- Maintained proper drug storage procedures, registries, and records
Barista
Mocha Lounge
Fort Wayne , IN
07.2020 - 10.2020
- Restocked counter and customer areas to maintain adequate item levels for expected needs
- Created hand-crafted beverages based upon customer preferences
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Listened to customer desires and needs to recommend optimal products
Floor Worker
American Anodizing Co.
Fort Wayne , IN
06.2019 - 08.2019
- Inspected shipments and deliveries for accuracy and quality, reporting issues to vendors
- Prepared purchases for delivery by packing products and labeling cartons and boxes
- Maintained clean and hazard-free work areas to attain operational safety and regulatory compliance
- Communicated with coworkers and supervisors regarding tasks and processes
Sales Associate
Journeys Kidz
Fort Wayne , IN
04.2019 - 08.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Offered product and service consultations and employed upselling techniques
Waitress
Banh Mi Pho Shop
Fort Wayne , IN
04.2018 - 09.2018
- Minimized customer wait times by efficiently taking and filling large volumes of orders each day
- Communicated with kitchen staff frequently to stay up to date on supply availability and potential customer wait times
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
Intern
Mallers and Swoverland Orthopaedic Phys. Therapy
Fort Wayne , IN
06.2018 - 07.2018
- Assisted physical therapists in providing treatments to patients with a variety of diagnoses including orthopedic and neurological conditions.
- Adhered to strict protocols to protect patient confidentiality.
- Observed physical therapy assessments and treatments for various medical conditions.
Customer Care Lead Technician
Intellectual Technology Inc.
Fort Wayne , IN
05.2021 - 10.2022
- Monitored the performance of computer networks, servers, and other related equipment. Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
- Managed multiple projects simultaneously while meeting deadlines.
- Monitored team performance and provided feedback for improvement. Assisted junior technicians in resolving complex technical problems.
- Coordinated with other departments to ensure a smooth workflow across all channels of communication. Participated in cross functional meetings to discuss upcoming initiatives related to customer service.
Education
High School Diploma -
New Tech Academy
Fort Wayne, IN06.2019
Some College (No Degree) - General Studies
Purdue University Fort Wayne
Fort Wayne, INSkills
- Excellent communication skills
- Teamwork and Collaboration
- Multitasking and Prioritization
- De-escalation Techniques
- Verbal and Written Communication
- Microsoft Office
- Cloud Based Word Processing
- Troubleshooting and Diagnostics
- Experience in Leadership
- Customer and Service-orientated
References
- Doug Moore, Manager, 904-495-8289, dmoore@iti4dmv.com
- Emma Torres, Lead Operator, 260-341-3319, emmatorres0533@gmail.com
- Carlos Rosa, Colleague, 260-234-9721, carlos.rosa01@icloud.com
Timeline
Operations Associate II
Bae Systems Inc.
07.2023 - 09.2024
Pharmacy Technician
CVS Pharmacy
08.2022 - 03.2023
Customer Care Lead Technician
Intellectual Technology Inc.
05.2021 - 10.2022
Barista
Mocha Lounge
07.2020 - 10.2020
Floor Worker
American Anodizing Co.
06.2019 - 08.2019
Sales Associate
Journeys Kidz
04.2019 - 08.2019
Intern
Mallers and Swoverland Orthopaedic Phys. Therapy
06.2018 - 07.2018
Waitress
Banh Mi Pho Shop
04.2018 - 09.2018
High School Diploma -
New Tech Academy
Some College (No Degree) - General Studies
Purdue University Fort Wayne
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