Deanna Thatcher

• Monitored outstanding invoices and performed collections duties.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Strengthened client relationships through effective communication regarding billing issues and concerns.

• Audit, process corrections and bill approximately 6,000 commercial invoices per month for 500+ Budget Truck companies/accounts on Daily/Weekly/Monthly.
• Process Commercial Licensee Rentals by entering into Oracle, creating a manual invoice to the customer and setting up payment to the licensee.
• Update customer databases, research and verify truck rates, discounts, taxes and insurances using systems CCS, CRCS, Trabo and Oracle.
• Correcting rates and billing errors, print/email and reprint invoices and run special billing reports and respond to customer concerns and questions via email.

Real Estate Design and Development company - entered in all incoming receipts, Move-in's Move-out's, New applications and Renewals. Perform audits and managed collection ledger and spreadsheets.

Systematic Phone verification of a Database. Team Leader for all questions relating to specific update requests. Assisted with all training for new Data Specialists and was part of Transition team.

Processed and verified information from faxed and phone orders. Developed promotions for products and organized and maintained files for Customer accounts. Part of Transition team due to company closing.