Marcia Alexander
Euless,USA
Summary
Dynamic billing and finance professional with established expertise in process improvement and compliance, consistently delivering impactful results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager, Commercial Lines Billing
CSAA
Walnut Creek, CA
02.2024 - 12.2024
- Oversaw billing department operations by developing KPI-driven workflows and streamlining processes.
- Created comprehensive training materials and established over 30 SOPs to standardize practices.
- Managed cross-functional collaborations to enhance operational efficiency and mitigate risks.
- Engineered SOX-compliant system controls, significantly reducing operational risks and ensuring role segregation.
- Conducted User Acceptance Testing (UAT), achieving a 50% reduction in system defects through strategic testing methodologies.
- Championed cross-departmental projects, delivering innovative solutions to streamline processes and improve productivity.
Senior Financial Analyst
Amazon Web Services
Arlington, VA
10.2022 - 02.2024
- Designed and managed tracking systems to monitor account progress while fostering strong relationships with customers and vendors.
- Collaborated with vendor management and fulfillment operations to resolve billing issues, outstanding payments, and process inefficiencies.
- Conducted risk assessments and deep analysis of vendor payment data to standardize processes and eliminate root-cause defects.
- Streamlined vendor payment escalations by managing intake, triage, and resolution, including high-level communication with executives.
- Exceeded monthly collections targets consistently while maintaining compliance with corporate mandates and best practices.
- Participated in the AWS mentorship program, gaining expertise in risk management and leadership development.
Office Manager
TriVista USA
Arlington, VA
06.2021 - 07.2022
- Monitored and analyzed billing metrics to improve overall performance and compliance with GAAP standards.
- Designed and documented operational processes, streamlining workflows and ensuring efficiency.
- Oversaw internal office administration, including budgeting, training, and reporting, to support organizational goals.
- Created and implemented a comprehensive billing system, introducing accounting checks and balances to enhance accuracy and control.
- Strengthened cash flow by effectively managing and posting customer payments, including cash, checks, and credit card transactions.
Billing Supervisor
First Insurance Company of Hawaii
Honolulu, HI
08.2015 - 06.2021
- Directed a 15-member billing department, overseeing operations and implementing policies to ensure efficiency and compliance.
- Developed and maintained billing systems to support timely and accurate processing across multiple markets.
- Streamlined billing processes, improving accuracy, reducing delinquency rates, and enhancing overall efficiency.
- Implemented improvements to billing systems, resulting in increased accuracy and faster processing times.
- Strengthened operational compliance through rigorous documentation reviews and adherence to industry standards.
Accounting Manager
Renaissance
Las Vegas, NV
04.2015 - 08.2015
- Oversaw all accounting functions, including accounts payable and receivable, bank reconciliations, and preparation of monthly financial statements.
- Enhanced employee performance and morale by designing and implementing effective incentive programs.
- Strengthened client relationships through proactive communication, leading to increased satisfaction and retention.
AR Supervisor
Marriott
Las Vegas, NV
06.2012 - 04.2015
- Directed accounting department operations, including process design, planning, and performance improvement strategies.
- Established and enforced optimal accounting methods, policies, and controls, enhancing financial accuracy and operational efficiency.
- Improved departmental performance by implementing strategic planning and continuous process improvements.
Education
Bachelor of Science - Finance
Ashford University
Chandler, AZAssociate of Arts - Accounting
University of Phoenix
Phoenix, AZSkills
Applied comprehensive knowledge of Microsoft Office tools to streamline administrative tasks
Implemented and maintained database management systems, enhancing overall data organization and security protocols
Achieved streamlined invoicing and accounting processes through effective software utilization Enhanced financial record accuracy, resulting in improved operational efficiency Delivered timely financial reports to support decision-making
Monitored and analyzed receivable accounts to identify trends and optimize collection efforts
Conducted thorough assessments of processes to maintain regulatory compliance and safeguard organizational integrity
Assessed and refined internal control systems to safeguard assets and improve organizational efficiency
Analyzed cash flow patterns and developed forecasts to enhance financial planning and decision-making processes
Managed comprehensive deployment of billing system, ensuring seamless integration with existing workflows
Analyzed existing workflows and identified opportunities for enhancement to optimize performance
Analyzed financial data and trends to inform strategic planning and decision-making processes
Certification
- High-Security Gaming Licenses (Nevada & Oregon)
- 27 Certifications Completed via LinkedIn Learning
Accomplishments
- Led 10+ process improvement projects, mitigating inefficiencies and boosting productivity, resulting in over $300K in annual savings.
- Spearheaded the creation of 100+ operational standards, supporting cross-functional training initiatives and succession planning.
- Implemented employee retention strategies, increasing retention rates by 50% in the first year and improving survey scores by 30%, achieving all-time highs for employees, agents, and customers.
- Streamlined accounts receivable systems, reducing outstanding invoices and delinquent accounts, driving the acquisition of over $50M in annual cash flow.
- Eliminated reliance on external collection agencies, successfully transitioning to internal collections and retaining 100% gains.
- Managed a portfolio worth hundreds of millions of dollars monthly, continually increasing ROI through deep financial analysis and strategic planning.
- Established and enforced SOX-compliant controls and risk assessment measures, safeguarding assets and ensuring compliance with regulatory and corporate standards.
Skills
- Data analysis
- Call center operations
- Risk evaluation and management
- Supplier management
- Delinquency management strategies
Websites, Portfolios, Profiles
www.linkedin.com/in/marcia-a-06122aa2
Timeline
Manager, Commercial Lines Billing
CSAA
02.2024 - 12.2024
Senior Financial Analyst
Amazon Web Services
10.2022 - 02.2024
Office Manager
TriVista USA
06.2021 - 07.2022
Billing Supervisor
First Insurance Company of Hawaii
08.2015 - 06.2021
Accounting Manager
Renaissance
04.2015 - 08.2015
AR Supervisor
Marriott
06.2012 - 04.2015
Bachelor of Science - Finance
Ashford University
Associate of Arts - Accounting
University of Phoenix