Marcia Alexander
Euless,USA
Summary
Dynamic billing and finance professional with established expertise in process improvement and compliance, consistently delivering impactful results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager, Commercial Lines Billing
CSAA
02.2024 - 12.2024
- Oversaw billing department operations by developing KPI-driven workflows and streamlining processes.
- Created comprehensive training materials and established over 30 SOPs to standardize practices.
- Managed cross-functional collaborations to enhance operational efficiency and mitigate risks.
- Engineered SOX-compliant system controls, significantly reducing operational risks and ensuring role segregation.
- Conducted User Acceptance Testing (UAT), achieving a 50% reduction in system defects through strategic testing methodologies.
- Championed cross-departmental projects, delivering innovative solutions to streamline processes and improve productivity.
Senior Financial Analyst
Amazon Web Services
10.2022 - 02.2024
- Designed and managed tracking systems to monitor account progress while fostering strong relationships with customers and vendors.
- Collaborated with vendor management and fulfillment operations to resolve billing issues, outstanding payments, and process inefficiencies.
- Conducted risk assessments and deep analysis of vendor payment data to standardize processes and eliminate root-cause defects.
- Streamlined vendor payment escalations by managing intake, triage, and resolution, including high-level communication with executives.
- Exceeded monthly collections targets consistently while maintaining compliance with corporate mandates and best practices.
- Participated in the AWS mentorship program, gaining expertise in risk management and leadership development.
Office Manager
TriVista USA
06.2021 - 07.2022
- Monitored and analyzed billing metrics to improve overall performance and compliance with GAAP standards.
- Designed and documented operational processes, streamlining workflows and ensuring efficiency.
- Oversaw internal office administration, including budgeting, training, and reporting, to support organizational goals.
- Created and implemented a comprehensive billing system, introducing accounting checks and balances to enhance accuracy and control.
- Strengthened cash flow by effectively managing and posting customer payments, including cash, checks, and credit card transactions.
Billing Supervisor
First Insurance Company of Hawaii
08.2015 - 06.2021
- Directed a 15-member billing department, overseeing operations and implementing policies to ensure efficiency and compliance.
- Developed and maintained billing systems to support timely and accurate processing across multiple markets.
- Streamlined billing processes, improving accuracy, reducing delinquency rates, and enhancing overall efficiency.
- Implemented improvements to billing systems, resulting in increased accuracy and faster processing times.
- Strengthened operational compliance through rigorous documentation reviews and adherence to industry standards.
Accounting Manager
Renaissance
04.2015 - 08.2015
- Oversaw all accounting functions, including accounts payable and receivable, bank reconciliations, and preparation of monthly financial statements.
- Enhanced employee performance and morale by designing and implementing effective incentive programs.
- Strengthened client relationships through proactive communication, leading to increased satisfaction and retention.
AR Supervisor
Marriott
06.2012 - 04.2015
- Directed accounting department operations, including process design, planning, and performance improvement strategies.
- Established and enforced optimal accounting methods, policies, and controls, enhancing financial accuracy and operational efficiency.
- Improved departmental performance by implementing strategic planning and continuous process improvements.
Education
Bachelor of Science - Finance
Ashford University
Chandler, AZAssociate of Arts - Accounting
University of Phoenix
Phoenix, AZSkills
Applied comprehensive knowledge of Microsoft Office tools to streamline administrative tasks
Certification
- High-Security Gaming Licenses (Nevada & Oregon)
- 27 Certifications Completed via LinkedIn Learning
Accomplishments
- Led 10+ process improvement projects, mitigating inefficiencies and boosting productivity, resulting in over $300K in annual savings.
- Spearheaded the creation of 100+ operational standards, supporting cross-functional training initiatives and succession planning.
- Implemented employee retention strategies, increasing retention rates by 50% in the first year and improving survey scores by 30%, achieving all-time highs for employees, agents, and customers.
- Streamlined accounts receivable systems, reducing outstanding invoices and delinquent accounts, driving the acquisition of over $50M in annual cash flow.
- Eliminated reliance on external collection agencies, successfully transitioning to internal collections and retaining 100% gains.
- Managed a portfolio worth hundreds of millions of dollars monthly, continually increasing ROI through deep financial analysis and strategic planning.
- Established and enforced SOX-compliant controls and risk assessment measures, safeguarding assets and ensuring compliance with regulatory and corporate standards.
Skills
- Data analysis
- Call center operations
- Risk evaluation and management
- Supplier management
- Delinquency management strategies
Websites, Portfolios, Profiles
www.linkedin.com/in/marcia-a-06122aa2
Timeline
Manager, Commercial Lines Billing
CSAA
02.2024 - 12.2024
Senior Financial Analyst
Amazon Web Services
10.2022 - 02.2024
Office Manager
TriVista USA
06.2021 - 07.2022
Billing Supervisor
First Insurance Company of Hawaii
08.2015 - 06.2021
Accounting Manager
Renaissance
04.2015 - 08.2015
AR Supervisor
Marriott
06.2012 - 04.2015
Bachelor of Science - Finance
Ashford University
Associate of Arts - Accounting
University of Phoenix