DeAnna Thomas
Lawrenceville,GA
Summary
Resourceful and results-oriented Account Manager driven to meet strategic account objectives and support overall sales volume demands. Establishes productive professional connections with decision-makers for major accounts and learns customer business thoroughly. Proactively assesses, clarifies, and validates customer needs via ongoing networking and timely personal attention. Adaptable and driven with a strong work ethic and the ability to thrive in team-based or individually motivated settings.
Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle [Type] claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with [Type] brokers to gain details for processing claims.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Total Loss Claims Adjuster
STATE FARM MUTUAL INSURANCE CO
ATLANTTA, GA
03.2022 - Current
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Facilitated smooth transitions for claimants during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
Home Inspector
WSP Home Inspection Services
Winchester, Virginia (VA)
10.2021 - 03.2022
- Inspect homes and properties for flood, winds, tornado, and fire damages.
- Describe and record all found disaster damages on FEMA computer.
- Reported on wear and tear and general functionality of roofing, estimating remaining life and recording any noted leaks, missing shingles, or other structural or functional deficiencies.
- Write easy to understand detailed reports.
- Interact favorably with disaster victims listening and answering questions to put victims at ease and help alleviate concern
- Manage 6 to 10 daily inspections
Licensed Accident, Health and Life Insurance Agent
Independent Contractor
Lawrenceville, GA
01.2003 - 03.2022
- Utilize consultative sales approach to sell insurance products to current and prospective policyholders by providing rate quotes, completing evaluations, and performing financial analyses.
- Establish a personal book of business through rigorous prospecting, extensive networking developing rapport, and interactive presentations.
- Increased selling at or above 125% of monthly goal and the top 10% of over 120 sales agents in the South region.
- Educate and advise policyholders and potential clients on products available to resolve gaps in coverage.
VP Corporate Relationship Manager
JPMorgan Chase
Dallas, Texas (TX)
07.2017 - 11.2018
- Managed and supported a complex multi-vertical book of business generating over $1B in sales volume representing $3 million in sales revenue.
- Retained 95% of client base by renegotiating contracts while keeping erosion to a minimum.
- Strengthened profit opportunities by120% by developing key customer relationships and managing resources to meet sales objectives.
- Tracked and reported all activity through SalesForce including lead tracking, task follow-ups, and detailed activity reports.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
Business Development Manager
Bank Of America
ATLANTA, GA
02.2012 - 05.2013
- Managed and supported a complex multi-vertical book of business generating over $1B in sales volume representing $3 million in sales revenue.
- Retained 95% of client base by renegotiating contracts while keeping erosion to a minimum.
- Exceeded sales goals by 105% and improved profitability by aligning sales strategies and business plans with market trends.
- Tracked and reported all activity through SalesForce including lead tracking, task follow-ups, and detailed activity reports.
- Qualified leads by scheduling introductory discovery meetings and calls
Account Executive
PNC Bank, NA
Lawrenceville, GA
02.2012 - 05.2013
- Supported and coached 12 bank branches by working closely with branch managers and banking partners to develop and implement solutions that meet client business needs.
- Maximized revenue by 102% by selling value-added products and services to new and existing accounts.
- Negotiated contracts, closed agreements, and supported sales team in new product launches.
- Worked with internal departments to deliver a high level of support to each client.
- Orchestrated successful development of 35+ new accounts within 6 months.
Account Executive
First Data
Atlanta, GA
07.2007 - 01.2012
- Maintained productivity and monthly goals ranging from 8 to 14 locations and $4 million in volume. Ranked at 90% in total revenue accrued year over year.
- Analyzed financial documents in accordance with Visa/MasterCard interchange to help merchants with reducing cost while adding value.
- Assisted customers during the selection process and helped choose perfect products to meet individual needs.
- Worked with internal departments to deliver a high level of support to each client; including resolving software, hardware, and PCI compliance with current processing.
Education
High School Diploma -
East High School
Kansas City, MOBusiness Administration
Kansas City Technical Education Center
Kansas City, MOSkills
- Teamwork and Collaboration
- Product and service knowledge
- Project Management
- Customer Liaison
- Excellent Verbal/Written communication skills
- Computer proficient
- Multi-Task Management
- Xactimate
- Salesforce, Peoplesoft, Sharepoint, AS400
- Microsoft Office Suite
Certification
Accident, Life and Health Insurance License
All lines claims adjuster license, TX, GA, FL
Public trust security clearance
Timeline
Total Loss Claims Adjuster
STATE FARM MUTUAL INSURANCE CO
03.2022 - Current
Home Inspector
WSP Home Inspection Services
10.2021 - 03.2022
VP Corporate Relationship Manager
JPMorgan Chase
07.2017 - 11.2018
Business Development Manager
Bank Of America
02.2012 - 05.2013
Account Executive
PNC Bank, NA
02.2012 - 05.2013
Account Executive
First Data
07.2007 - 01.2012
Licensed Accident, Health and Life Insurance Agent
Independent Contractor
01.2003 - 03.2022
High School Diploma -
East High School
Business Administration
Kansas City Technical Education Center
Accident, Life and Health Insurance License
All lines claims adjuster license, TX, GA, FL
Public trust security clearance
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