DeAnna Coleman
Lawrenceville,GA
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Recognized for strong communication, analytical skills, and a commitment to timely, accurate claim handling while ensuring compliance with local laws and regulations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Total Loss Claims Adjuster
State Farm
03.2022 - 04.2025
- Completed thorough vehicle inspections, estimated damages, and determined total loss evaluations in alignment with company standards.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
- Set clear expectations and timelines for claimants while providing empathetic, timely support.
- Negotiated repair processes with body shops and reviewed supplement requests to validate necessity and cost accuracy.
- Evaluated and handled both claim payments and resolution of non-payment claims with attention to detail and regulatory compliance.
- Documented claim-related information and made decisions consistent with policy guidelines and local laws.
- Applied critical thinking to break down problems, evaluate solutions, and support fair claim outcomes.
- Contributed to team success by consistently meeting or exceeding performance metrics in accuracy, service, and productivity.
- Liaised across departments to ensure efficient claim processing and optimal customer experience.
Disaster Home Inspector
WSP USA Inspection Services
10.2021 - 03.2022
- Inspected homes and properties for flood, winds, tornado, and fire damages.
- Described and recorded all found disaster damages on FEMA computer.
- Reported on wear and tear and general functionality of roofing, estimating remaining life
- Interacted favorably with disaster victims listening and answering questions to put victims at ease and help alleviate concern
- Prioritized safety during inspections by adhering to established protocols and utilizing appropriate protective equipment.
- Managed 6 to 10 daily inspections
Licensed Accident, Health and Life Insurance Agent
Independent Contractor
01.2003 - 03.2022
- Achieved consistent performance in sales and recruiting earning recognition as one of the the top 100 sales agents in the Southern region
- Provided coverage option information to assist clients in protecting assets.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Utilized consultative sales techniques to educate policyholders on insurance products, increasing customer retention.
VP Corporate Relationship Manager
JP Morgan Chase
07.2016 - 11.2018
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Retained 95% of client base by renegotiating contracts while keeping erosion to a minimum.
- Tracked and reported all activity through SalesForce including lead tracking, task follow-
ups, and detailed activity reports. - Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
Business Development Manager
Bank of America NA
07.2013 - 05.2016
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Retained 95% of client base by renegotiating contracts while keeping erosion to a minimum.
Education
High School Diploma -
East High School
Kansas CityBusiness Administration
KC Vocational School
Kansas City, MOSkills
- Skilled in vehicle evaluation processes
- Supplement Review & Processing
- Multi-task Management
- Comprehensive loss assessments
- Customer Service Excellence
- SharePoint, ADD-123, Lexus-Nexus
- Insurance Claims Investigation
- Claims Documentation & Resolution
- Team Collaboration & Communication
- Negotiation with Body Shops
- Experienced with Salesforce CRM
- CCC-Intelligent solutions
Timeline
Total Loss Claims Adjuster
State Farm
03.2022 - 04.2025
Disaster Home Inspector
WSP USA Inspection Services
10.2021 - 03.2022
VP Corporate Relationship Manager
JP Morgan Chase
07.2016 - 11.2018
Business Development Manager
Bank of America NA
07.2013 - 05.2016
Licensed Accident, Health and Life Insurance Agent
Independent Contractor
01.2003 - 03.2022
High School Diploma -
East High School
Business Administration
KC Vocational School
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