Edward Booker
Independent Adjuster
Frisco,TX
Summary
CLAIMS EXAMINER | INSURANCE ADJUSTER Experienced insurance professional with 3+years career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care. Versatile and dependable insurance professional with an excellent background interacting with customers and providing services and products that are attuned to their individual needs. Excel at interpreting insurance policies and determining payment solutions. Billing | Scheduling | Receptionist | Customer Service | Data Entry | Virtual/Remote | Policy Investigation | Action Plans | Data Analysis | Claims Evaluation | Insurance Contracts | Claim Value Determination | Typing 55+ wpm
Overview
18
18
years of professional experience
1
1
Certification
Work History
Total Loss Claims Adjuster
TheBestIRS, Insurance Recruiting Specialists
Irving, TX
11.2022 - 08.2023
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Completed required investigations on referred files within established timeframes.
Insurance Claims Examiner
Alacrity Solutions
Carrollton, TX.
01.2021 - 08.2022
- Worked remotely to investigate claims, handling up to 20-30 claims daily
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Reviewed file notes, pictures, and the policy to determine coverage
- Paid and processed claims within designated authority level.
- Handled and processed variety of claims. For both property and auto on separate assignments
Insurance Claims Adjuster
Quality Assurance (QA Claims)
Amarillo, TX
10.2020 - 12.2020
- Worked remotely to investigate property claims, handling up to 10 claims daily
- Reviewed file notes, pictures, and the policy to determine coverage
- Recommended settlement offers and negotiated payment arrangements.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
Claims Examiner
One Call Claims
Dallas, TX
01.2020 - 10.2020
- Advanced from customer service to claims adjuster within a week due to excellent performance of tasks
- Investigated and evaluated property claims, handling up to 10 claims daily
- Reviewed file notes, pictures, and the policy left by field adjuster to determine approval or denial of claims.
- Entered claim transactions, payments, reserves and other documentation.
Inbound Sales Representative
Time Warner Cable Inc
Palm Desert, CA
01.2014 - 12.2020
- Provided customers with sales and product options until company was bought by Spectrum and staff laid off
- Responded to inbound calls for cable, internet, phone, and home security services
- Met and exceeded goals multiple times.
- Applied good listening skills to determine customer preferences and financial limits.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Customer Service Representative
Advanced Call Center Technologies, LLC
Sacramento, CA
12.2005 - 01.2014
- Assisted customers with inquiries, troubleshot cell phone and service issues, and provided overall great customer service.
Skills
- Benefit explanation
- Automobile appraisals
- Customer service and support
- Xactimate specialist
- Property claims
- Claims file management processes
Certification
- Insurance Adjuster-, 2019 to Present State Farm Policy/ State Farm Auto
- Licensed Texas All-Lines, Louisiana, Alabama, Mississippi, Florida, South Carolina, Maine, Minnesota, Michigan, Indiana, Montana, Oklahoma
Timeline
Total Loss Claims Adjuster
TheBestIRS, Insurance Recruiting Specialists
11.2022 - 08.2023
Insurance Claims Examiner
Alacrity Solutions
01.2021 - 08.2022
Insurance Claims Adjuster
Quality Assurance (QA Claims)
10.2020 - 12.2020
Claims Examiner
One Call Claims
01.2020 - 10.2020
Inbound Sales Representative
Time Warner Cable Inc
01.2014 - 12.2020
Customer Service Representative
Advanced Call Center Technologies, LLC
12.2005 - 01.2014
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