Jamie Eubanks
Atlanta,GA
Summary
Claims Adjuster with extensive experience in various auto claims. Superbly positioned to investigate, evaluate and settle Total Loss claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with customers, agents, and businesses to gain details for processing claims.
Overview
8
8
years of professional experience
Work History
Total Loss Claims Adjuster
State Farm Insurance Inc
05.2022 - Current
- 12+ months of experience using CCC and Auto Data Direct
- Served as a liaison between policyholders, repair facilities, and other stakeholders to expedite claim resolution while maintaining open lines of communication.
- Conducted thorough investigations to verify coverage and accurately determine liability in complex total loss cases
- Collaborated with appraisers to negotiate settlements, resulting in fair compensation for policyholders.
- Detail-oriented and organized, with a commitment to delivering accurate and timely results
- 2+ years experience of working independently and managing time efficiently in a virtual work environment
Store Manager
Verizon Wireless
12.2019 - 05.2022
- Improved customer satisfaction through staff training in customer service and product knowledge
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals
- Increased average transaction value through strategic product placement and upselling techniques.
Front Desk Supervisor
Marriott
06.2016 - 12.2019
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - Psychology
Clayton State University
Morrow, GASkills
- Conflict Resolution
- Ethical Conduct
- Detail Oriented
- Claims Investigation
- Customer Service Expert
- Records Research
Timeline
Total Loss Claims Adjuster
State Farm Insurance Inc
05.2022 - Current
Store Manager
Verizon Wireless
12.2019 - 05.2022
Front Desk Supervisor
Marriott
06.2016 - 12.2019
Bachelor of Science - Psychology
Clayton State University