DeAnna Turner
Cedar Lounge Bar and Grill
Morrilton,AR
1
Certification
11
years of professional experience
Service-oriented professional with expertise in employee training, conflict resolution, and communication. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environments.
Work History
Supervisor
10 Years 7 Months- Supervised daily operations, ensuring efficient workflow and adherence to service standards.
- Trained and mentored staff on customer service protocols and menu knowledge.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Implemented inventory management practices to optimize stock levels and minimize waste.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting practices.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Education
High School Diploma
Skills
Employee supervision
Employee training
Schedule development
Workflow management
Conflict resolution
Customer relations
Service excellence
Expectation management
POS experience
Time management
Excellent communication
Adaptability and flexibility
Self motivation
Reliability
Performance-focused
Certification
- [Area of certification], [Company Name] -
Timeline
Supervisor
Cedar Lounge Bar and Grill
03.2016 - CurrentRead More
Arkansas Home School Program
High School Diploma
Read More