Summary
Work History
Education
Skills
Timeline
Generic
Deanna Vaughn

Deanna Vaughn

Saint Louis,MO

Summary

Proven leader in business management and operations, I elevated Great Clips to the most profitable location in the St. Louis market by leveraging my expertise in financial planning and exceptional relationship-building skills. Achieved high customer retention and satisfaction through innovative marketing strategies and effective team leadership, ensuring operational excellence and sustainable growth.

Work History

Owner

Traveling Angels Beauty Salon
09.2023 - Current
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Manager/Area Manager

Great Clips
08.2000 - 08.2023
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Launched quality assurance practices for each phase of development
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Organized promotional events and interacted with community to increase sales volume.
  • Brought my assigned location from a lower producing store to the most profitable location the St. Louis market.

Education

Associates - Business

St. Louis Community College (Florissant)
St Louis, MO
06.1990

License(All Aspects Within The Field Of Cosmetolog - Cosmetology

Ultissima Beauty College
St. Louis Missouri
07.1986

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Operations Management
  • Business Management
  • Business Planning
  • Marketing
  • Financial Management
  • Business launch
  • Sales Leadership
  • Financial Planning
  • Sales management
  • Attention to Detail
  • Customer Service
  • Decision-Making
  • Customer Service Management
  • Effective leader
  • Goal Setting
  • Business Leadership
  • Customer Retention
  • Hiring and Onboarding
  • Payroll Administration and Timekeeping
  • Cost analysis and savings

Timeline

Owner

Traveling Angels Beauty Salon
09.2023 - Current

Manager/Area Manager

Great Clips
08.2000 - 08.2023

Associates - Business

St. Louis Community College (Florissant)

License(All Aspects Within The Field Of Cosmetolog - Cosmetology

Ultissima Beauty College
Deanna Vaughn