Deanna Walters
Grove City
Summary
Dynamic Inventory Control Manager skilled in compliance auditing and customer relationship management. Known for optimizing processes and leading teams to achieve operational excellence and improve inventory accuracy.
Overview
38
38
years of professional experience
Work History
Inventory Control Manager
FST Logistics
Grove City
02.2005 - Current
- Coordinated cycle counts to ensure accurate inventory records across all locations.
- Developed and implemented inventory control procedures to enhance operational efficiency.
- Trained staff on best practices for effective inventory management and data entry systems.
- Oversaw receiving processes to verify incoming shipments against purchase orders.
- Collaborated with warehouse teams to streamline order fulfillment processes.
- Conducted regular audits to ensure compliance with company policies and standards.
- Managed monthly, quarterly, and yearly inventories of warehouse stock.
- Maintained updated records and reviewed data to assess department performance.
Customer Service and Sales Representative
At&T
Columbus
02.2000 - 02.2005
- Addressed customer inquiries and resolved issues promptly to enhance loyalty.
- Engaged customers to identify their needs and recommend suitable products.
- Educated customers on service plans and promotions for informed decision-making.
Customer Service Manager
Ancon/FST Logistics
Columbus
10.1987 - 10.1999
- Coordinated daily interdepartmental communication to enhance service delivery efficiency.
- Supported training initiatives for new staff on customer service protocols and systems.
- Provided exceptional service, resolving routine inquiries and complex customer issues.
- Monitored staff performance to ensure compliance with established customer service standards.
- Investigated sensitive customer complaints, delivering prompt resolutions to enhance satisfaction.
- Participated in team meetings to develop strategies for operational improvements.
- Established strong rapport with customers and team members to foster a positive work environment.
- Delivered ongoing training sessions to associates, enhancing performance and customer relations skills.
Data Entry Clerk
Merck Mecdo
Columbus
01.1995 - 04.1997
- Executed accurate and efficient data entry into systems from various sources, including paper documents and emails.
- Verified information for records and reports to ensure data integrity.
- Utilized software tools for streamlined data retrieval and management.
- Adhered to company procedures for data handling and security protocols.
Education
Associate of Science - Medical Coding
Harrison College
Grove City, OH05-2013
Associate of Science - Business
Ohio Dominican University
Columbus, OH05-2003
High School Diploma -
Grove City High School
Grove City, OH05-1977
Skills
- Inventory management
- Data analysis
- Process optimization
- Supply chain coordination
- Compliance auditing
- Customer relationship management
- Staff training
- Communication skills
- Attention to detail
- Problem solving
- Team leadership
- Conflict resolution
- Time management
- Cost control
- Stock reconciliation
- Cycle counting
- KPI tracking
- SOP writing
- Distribution and warehousing
- Critical thinking
- Billing systems
- Relationship building
- Quality control
- Inventory reconciliation
- Data entry
- Record verification
- Software utilization
- Data integrity
- Operational efficiency
- Meticulous attention to detail
- Proofreading
Accomplishments
- Top Sales Awards a number of years at AT&T
- Exceptional accuracy in data entry and proofreading
- Completed several employer driven management classes
References
References available upon request.
Timeline
Inventory Control Manager
FST Logistics
02.2005 - Current
Customer Service and Sales Representative
At&T
02.2000 - 02.2005
Data Entry Clerk
Merck Mecdo
01.1995 - 04.1997
Customer Service Manager
Ancon/FST Logistics
10.1987 - 10.1999
Associate of Science - Medical Coding
Harrison College
Associate of Science - Business
Ohio Dominican University
High School Diploma -
Grove City High School
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