Hi, I’m
DeAnna Williams
Harvest,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
years of professional experience
Work History
BroadPath HealthcareTucson, AZ
Healthcare Customer Service Representative
09.2022 - 03.2023
Job overview
- Identified, analyzed, and researched systemic issues and made recommendations for resolution.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Investigated insurance claims denials and appeals.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- 25-50 Inbound calls daily
Advanced Call Center Technologies LLCJohnson City, TN
Dispute and Fraud Analyst
01.2021 - 09.2021
Job overview
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Evaluated customer data to identify and prevent fraudulent activities.
WalmartHuntsville, AL
Customer Service Representative
03.2020 - 12.2021
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Macdonald'sHarvest, AL
Shift Leader Manager
08.2015 - 03.2020
Job overview
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Sparkman High SchoolHarvest, AL
High School Diploma
05.2018
Skills
- Organizational
- Phone call
- Quality review
- SME
- Call Center
- Customer contact
- Supportability
- Technical Assistance
- Claim Management
- HIPAA Compliance
- Customer Service
- System application
- Data Collection
- Microsoft Office Suite
- Telephone and Email Etiquette
- Customer interaction
Timeline
Healthcare Customer Service Representative
BroadPath Healthcare
09.2022 - 03.2023
Dispute and Fraud Analyst
Advanced Call Center Technologies LLC
01.2021 - 09.2021
Customer Service Representative
Walmart
03.2020 - 12.2021
Shift Leader Manager
Macdonald's
08.2015 - 03.2020
Sparkman High School
High School Diploma