Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalaa Greenwood

Remote Customer Service
Willis,TX

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

1
1
year of professional experience

Work History

Healthcare Customer Service Representative

United Healthcare Group
Remote
08.2023 - 11.2024
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Updated system with order specifics and customer details, preferences, and billing information.

Education

Some College (No Degree) -

Sam Houston State University
Huntsville, TX

Skills

  • Organizational skills
  • Social perceptiveness
  • Active listening
  • Calm under pressure
  • Google drive
  • Clerical support
  • Attention to detail
  • Written communication
  • Problem resolution
  • Public speaking
  • Communication
  • Team building
  • MS office
  • Excellent communication

Timeline

Healthcare Customer Service Representative

United Healthcare Group
08.2023 - 11.2024

Some College (No Degree) -

Sam Houston State University
Jalaa GreenwoodRemote Customer Service