Hi, I’m
Jamiya Smith
CyberSecurity
Birmingham,Al
Summary
Organized Patient Service Representative with 2+ years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. I'm Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Facets, Maestro, and Macess.
Overview
5
years of professional experience
Work History
Teleperformance USA
Healthcare Customer Service Representative
09.2022 - Current
Job overview
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Supported accounts receivable operations within assigned functions.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Investigated insurance claims denials and appeals.
- Built and maintained positive working relationships with patients and staff.
- Used Maestro to schedule appointments
HGS Healthcare
Remote Customer Service Representative
04.2022 - 08.2022
Job overview
- Serving Medicare members
- Answering inbound calls to assist clients with insurance coverage questions and concerns
- Billing, copay, and deductibles question and concern
Afni
Customer Service Representative
02.2021 - 10.2021
Job overview
- Managed customer accounts
- Greeting and talking to customers
- Assisting customers via live chat
- Resolved customer issues
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Processed customer service orders promptly to increase customer satisfaction
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Hibbett Sports
04.2019 - 12.2019
Job overview
- Assisting customers with purchasing items from store
- Greeting customers
- Talking to customers via telephone to address questions and concerns about purchases
- Cashiering
- Organized and detail-oriented with a strong work ethic
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
Trenholm State Community CollegeMontgomery, AL
Some College (No Degree)
DeVry UniversityDowners Grove, IL
Certificate from Cyber Security
01.2025
University Overview
- Awarded ACT WorkKeys
- Elected Captain of Sidney Lanier High School
Alabama State UniversityMontgomery, AL
05.2020
Stillman CollegeTuscaloosa, AL
Some College (No Degree)
Sidney Lanier High SchoolMontgomery, AL
High School Diploma
05.2018
Skills
- 2 years customer service experience
- Persuasive speaking skills
- Empathy
- Adaptability
- Ability to use positive language
- Clear communication skills
- Self-Control
- 3 years sales experience
- Cashiering, Merchandise, and Warehouse experience
- Organizational skills
- System Updates
- Eligibility Determination
- HIPAA Compliance
- Medicaid
- Scheduling Appointments
- Insurance Verification
- Customer Service
- Directing Callers
Fashion Illustrator
On my free-time I enjoy creating fashion looks that I will someday bring into the light. I draw fashion ideas into my sketchbook, I find it fun to do when i have time to myself, its very soothing and I'm just a creative person all together from me creating looks and me putting together fashion looks onto myself.
Timeline
Healthcare Customer Service Representative
Teleperformance USA
09.2022 - Current
Remote Customer Service Representative
HGS Healthcare
04.2022 - 08.2022
Customer Service Representative
Afni
02.2021 - 10.2021
Hibbett Sports
04.2019 - 12.2019
Trenholm State Community College
Some College (No Degree)
DeVry University
Certificate from Cyber Security
Alabama State University
Stillman College
Some College (No Degree)
Sidney Lanier High School
High School Diploma
Similar Profiles
Megan BjorkMegan Bjork
Sales and Customer Support at Teleperformance USASales and Customer Support at Teleperformance USA
Mariela PorterMariela Porter
Customer Service Representative at Teleperformance USACustomer Service Representative at Teleperformance USA
Michelle CumminsMichelle Cummins
Lead Customer Service Representative at Teleperformance USALead Customer Service Representative at Teleperformance USA
Isaac BarayIsaac Baray
Operations Expert at Teleperformance USAOperations Expert at Teleperformance USA
BRIANA HOWARDBRIANA HOWARD
Certified Nursing Assistant at Noland Health Services Inc./ Oaks on ParkwoodCertified Nursing Assistant at Noland Health Services Inc./ Oaks on Parkwood