ROSE CELESTIN
Kissimmee,FL
Summary
Experienced childcare professional with over 15 years of expertise in caring for children aged 2-15. Skilled in creating engaging activities, establishing routines, and fostering a safe, nurturing environment. Proven ability to support children's physical, emotional, and cognitive growth through play and learning. Strong communication, organizational, and interpersonal skills, with a commitment to trustworthiness, reliability, and discretion. Flexible and eager to contribute to team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Representative
Everise (Ambetter Health)
Orlando, FL
09.2024 - Current
- Provided knowledgeable and friendly service, resolving customer issues promptly.
- Developed strong communication and listening skills.
- Assisted members with claim inquires, authorizations, pharmacy inquiries, demographic updates, provider searches, and PCP assignments.
- Software Program(s): Microsoft Suites, OMNI, Amazon Web Services (AWS), Centene Connect, True Care Cloud, Calabrio, and Nice Scheduling.
Salesperson
Waffle House
Kissimmee, FL
06.2023 - 11.2024
- Delivered exceptional customer service, took orders, and handled cash transactions.
- Assisted with table setup, refilling drinks, and maintaining cleanliness.
- Resolved guest complaints professionally.
- Software Program(s): ADP (Payroll) and POS System.
Data Entry
Isa Florida Fastpitch Softball
Lake Alfred, Florida
06.2023 - 05.2024
- Created weekly reports detailing the performance metrics of Coaches and Players.
- Handled mail, packages, and incoming calls professionally.
- Contacted personnel via phone or email to address data inquiries.
- Software Program(s): ISA Florida Fastpitch Website.
Childcare Provider
Care.com
Davenport, FL
08.2020 - 01.2024
- Independent Contractor - Provided attentive care, promoted learning and development, and maintained a safe environment.
- Communicated effectively with parents and managed bedtime routines.
- Handled emergency situations calmly.
- Software Program(s): Care.com, Hours Tracker, Mobile Payments.
Childcare Provider
Bambino Sitters
Davenport, FL
11.2021 - 09.2022
- Independent Contractor - Supported children with special needs, adapting activities to meet diverse requirements.
- Maintained a clean and safe environment, and communicated with parents about daily activities.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Software Program(s): Bambino App, Hours Tracker, Mobile Payments.
Education
Some College (No Degree) - Early Childhood Education
Valencia College
Orlando, FL01-2017
High School Diploma -
Poinciana High School
Kissimmee, FL05-2010
Skills
- Microsoft Suite
- Food preparation
- Early Childhood Education
- Teaching and caregiving
- Experience with autism
- Strong communication skills
- Organizational Skills
- Front Desk Experience
- Serving/Hostess experience
- Patient payment processing
- HIPAA compliance
- Claims processing
- Healthcare industry knowledge
- Insurance verification
- Data entry proficiency (25 WPM)
- Call center experience
- Stress tolerance
Certification
- Registered Behavior Technician (40 hr/ Training) - Completion:
- Conflict Management Training Certification - Completion: October 2024
- CCC US Health Care 101 - Completion: October 2024
- Food Handler Certification - Completion: June 2024
- CPR / AED Certification - Completion: March 2024
References
- Everise, Supervisor: John Terry, (844) 317-3051
- Waffle House, Store Manager: Cameron Mack, (877) 992-335
- ISA Florida Fastpitch Softball, CEO: Mike Caldwell, (800) 447-6797
- Care.com, Founder: Sheila Lirio Marcelo, (877) 227-3115
- Bambino.com, Founder: Sean Greene, (844) 622-6246
Timeline
Healthcare Customer Service Representative
Everise (Ambetter Health)
09.2024 - Current
Data Entry
Isa Florida Fastpitch Softball
06.2023 - 05.2024
Salesperson
Waffle House
06.2023 - 11.2024
Childcare Provider
Bambino Sitters
11.2021 - 09.2022
Childcare Provider
Care.com
08.2020 - 01.2024
Some College (No Degree) - Early Childhood Education
Valencia College
High School Diploma -
Poinciana High School