Shaakira Davis
Swainsboro,GA
Summary
To be an asset to the organization by utilizing my skills and professionalism to aid in the growth and success of the organization.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Healthcare Customer Service Representative
AXION
Blue Bell, PA
05.2024 - 12.2024
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Managed customer inquiries through telephone, email and social media interfaces.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Prepared daily reports on registration activities, highlighting areas for improvement.
Customer Service Representative
Convergent
Swainsboro, USA
08.2021 - 10.2023
- Company Overview: Remote customer service provider
- Received incoming calls from customers regarding various services
- Multi tasked by entering information into ticketing system while providing quality information and service to customers to resolve the issue presented when calling
- Handled calls in a timely manner while prioritizing the goals of 1st call resolution and customer satisfaction
- Remote customer service provider
Sales Associate
Walmart
Swainsboro, USA
09.2017 - 08.2020
- Company Overview: Retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores
- Handled multiple incoming orders and outgoing orders while maintaining a proficient work environment
- Ensure stock was always full in bakery area of store during the shift and ensured all items were sanitary and maintained at the correct temperatures
- Assisted with the completion of orders placed and interacted with customers to fulfill their needs and inquiries
- Retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores
Technical Support Representative
Zcorum (Technology Resource Associates)
Swainsboro, USA
10.2013 - 09.2017
- Company Overview: Provider of technical support and internet services
- Handled calls at a high volume and at a fast pace to service the technical needs of the customers calling in
- Assisted various customers with different internet service providers
- Worked various shifts and overtime as needed to assist with call volume
- Multi tasked to make entries for calls while providing a quality and friendly customer experience
- Provider of technical support and internet services
Waitress
Coaches Kitchen Restaurant
Swainsboro, USA
03.2009 - 02.2010
- Company Overview: Local restaurant providing dining services
- Serviced customers when orders were placed and served as an assistant to the cook as needed
- During waitressing, provided customers with a welcoming and positive experience to ensure that they would revisit
- Ensured stock of supplies and items were kept stocked and sanitary for use throughout the day
- Local restaurant providing dining services
Education
Business administration -
East Georgia State College
01.2011
High School Diploma -
Swainsboro High School
Swainsboro01.2007
Skills
- 60wpm
- Technical troubleshooting
- Customer service
- Management of stock
- Supplies management
- Tracking systems
- Multitasking
- Problem solving
- Time management
- Business communications
- Safety protocols
- Microsoft Suite
References
- L’Saundra McNeal, Manager at Zcorum (TRA), (478) 349-0313
- Tamekia Hill, Supervisor at Zcorum (TRA), (478) 268-0422
- Juanita, Supervisor at Walmart, (478) 237-3318
- Nakia Barnes, Supervisor at Convergent, (803) 220-8798
Timeline
Healthcare Customer Service Representative
AXION
05.2024 - 12.2024
Customer Service Representative
Convergent
08.2021 - 10.2023
Sales Associate
Walmart
09.2017 - 08.2020
Technical Support Representative
Zcorum (Technology Resource Associates)
10.2013 - 09.2017
Waitress
Coaches Kitchen Restaurant
03.2009 - 02.2010
Business administration -
East Georgia State College
High School Diploma -
Swainsboro High School