Yamiche Durosier
Indianapolis,IN
Summary
Organized Patient Service Representative with 1 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
2
2
years of professional experience
Work History
Healthcare Customer Service Representative
BioReference Laboratories
11.2021 - 05.2022
- Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription plans and help provide the best solutions for the customers' health and financial well-being.
- Assist in program development with new products and/or services.
- Process one-time checking and credit card by phone payments.
- Evaluate information and options and select the alternative that best meet the requirement of the issue(s) presented.
Healthcare Customer Service Representative
Blue Med Consultants
04.2021 - 11.2021
- Ensured spaces were prepared for the next day by taking out trash, tidying furniture and dusting surfaces.
- Swept and mopped floors and vacuumed carpets.
- Washed and sanitized toilets, sinks and showers and restocked disposables.
- Secured facilities after operating hours by locking doors, closing windows and setting up the alarm.
Customer Service Representative
USA HOME HEALTH SERVICE
08.2020 - 03.2021
- Analyzed statistics and compiled accurate reports.
- Recruited, mentored, and developed customer service agents and nurtured an environment where they can excel through encouragement and empowerment.
- Kept accurate records and documented customer service actions and discussions.
- Provided services to customers by cashing checks, issuing money orders, assisting with refunds, and sending and receiving money grams.
- Supervised 20+ employees at a time, enforced company regulations and delegated daily assignments.
Education
Associate of Arts - Medical Assisting
Hollywood Institute of Beauty Careers
Hollywood, FL02.2019
Diploma - General Educational
SunED High School
Margate, United States06.2016
Skills
- Telecommunications knowledge
- Strong problem solving ability
- High customer service standards
- Active listening skills
- Customer service expert
- Telecommunication skills
- Retail and Corporate
- Microsoft Office proficiency
- Time management
- Excellent communication skills
- Strong problem solver
- HIPAA compliance
- Type 60 WPM
Timeline
Healthcare Customer Service Representative
BioReference Laboratories
11.2021 - 05.2022
Healthcare Customer Service Representative
Blue Med Consultants
04.2021 - 11.2021
Customer Service Representative
USA HOME HEALTH SERVICE
08.2020 - 03.2021
Associate of Arts - Medical Assisting
Hollywood Institute of Beauty Careers
Diploma - General Educational
SunED High School
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