Cassie Morgan
Mobile,AL
Summary
Offering 5 years in customer service experience. Extensive professional experience in customer service, account management , customer relations management, proficient in MS Office and QuickBooks, excellent written and verbal communication skills strong attention to detail and ability to multitask. Strong technical aptitude, excellent problem solving skills.
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Representative
Ochsner Health
05.2021 - 07.2023
- Handle inbound calls from customers with inquiries regarding their health insurance, wellness programs ,
prescription coverage and help provide the best solution for the customers health and financial well-being. - Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
- Routed incoming calls to the most qualified personnel and departments within the company.
- Followed all customer call guidelines, such as service levels, handling time, and productivity.
- Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge.
- Kept accurate and current customer account data with manual form processing and digital information updates.
Customer Service Representative
Continuum Global Solutions
06.2019 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Dealt with customer complaints as well as urgent requests and needs.
- Documented and detailed calls and complaints using call centers CRM database.
- Educated customers on how to use company systems, complete forms and obtain desired services.
- Investigated and resolved customer inquiries and complaints quickly
Skills
- MS Word
- MS Excel
- MS Outlook
- MS Powerpoint
- MS Publisher
- Adobe Acrobat
- Quickbooks
- AS/400
- HIPAA Compliance
- 70/WPM
- Customer Service Expert
- Telecommunications Knowledge
Timeline
Healthcare Customer Service Representative
Ochsner Health
05.2021 - 07.2023
Customer Service Representative
Continuum Global Solutions
06.2019 - 05.2021