DeAnna Williams
Chester
Summary
Medical Assistant with a proven track record at GPW Psychiatry and Love & Humble Medical Care, excelling in patient-focused care and efficient scheduling. Adept at patient triage and maintaining meticulous EHR records, I leverage strong communication skills to enhance patient experiences and support healthcare teams effectively. Committed to delivering compassionate, high-quality care in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Medical Assistant
Love & Humble Medical Care
Chesterfield, VA
07.2025 - Current
- Greeted and assisted patients, ensuring a welcoming environment and efficient check-in process.
- Managed multi-line phone system, directing calls to appropriate departments promptly.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated appointment scheduling, optimizing daily workflow for medical staff.
- Processed insurance verification and ensured compliance with healthcare regulations.
- Provided administrative support by filing documents and managing office supplies inventory.
- Trained new front desk staff on operational procedures and customer service protocols.
- Implemented process improvements that enhanced patient satisfaction and reduced wait times.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Administered fee collection and payment processing to ensure financial accuracy.
- Educated patients on prescribed medications, treatments, and procedures.
- Documented information required for patients' specimens and tests completed.
- Oversaw patient check-in by taking vital signs, pulling charts, verifying data, and organizing paperwork.
- Collected and processed lab specimens for testing.
- Applied knowledge of sterile techniques and OSHA regulations, optimizing health and safety.
- Coordinated referrals to specialists or diagnostic services when needed.
Office Assistant
D. Williams Consulting Inc.
Chester, Virginia
05.2016 - Current
- Maintain financial records and daily computations to update account records
- Reconcile monthly bank statements
- Manage all bookkeeping and provide monthly reports, including bank reconciliations for all accounts, payments, and deposits using QuickBooks
- Maintain files – digital and hard copy
- Provide administrative services to the company president in a timely manner
- Update books by making time and journal entries using QuickBooks
- Enhance the workflow by managing other assistants
- Prioritized tasks independently to best support office needs.
- Scanned, indexed, and stored records to manage filing system.
- Shredded older files and confidential information to reduce security risks.
Medical Assistant
GPW Psychiatry
Raleigh, NC
10.2022 - 07.2025
- Updated records in EHR system, carefully protecting patient information and verifying data.
- Supported medical staff by answering phones and preparing supply orders.
- Educated patients on prescribed medications, treatments, and procedures.
- Kept equipment ready for use through scheduled cleaning and sterilization.
- Documented information required for patients' specimens and tests completed.
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Ordered supplies, medications, and equipment necessary for practice's operations.
- Conducted phone triage to determine urgency of patient concerns or symptoms.
- Prepared patients for exams by taking vital signs and recording medical histories.
- Collected and processed lab specimens for testing.
- Scheduled patient appointments and managed appointment calendars.
- Handled front desk responsibilities such as answering phones, greeting patients, and managing paperwork.
- Performed routine laboratory tests on blood, urine, and other specimens.
- Applied knowledge of sterile techniques and OSHA regulations, optimizing health and safety.
- Coordinated referrals to specialists or diagnostic services when needed.
- Administered Spravato treatments to patients
Medical Intern
Juanita C Perkins FNP-BC Healthcare, P.A.
Durham/Garner, North Carolina
08.2020 - 11.2022
- Supported nurses and other healthcare staff in delivering quality patient care within fast-paced clinical environment.
- Kept equipment ready for use through scheduled cleaning and sterilization.
- Developed strong communication skills by interacting with diverse patient populations across various age groups and cultural backgrounds.
- Pulled charts for upcoming appointments and filed charts after treatment.
- Updated records in EHR system, carefully protecting patient information and verifying data.
- Supported medical staff by answering phones and preparing supply orders.
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Handled front desk responsibilities such as answering phones, greeting patients, and managing paperwork.
- Collected and processed lab specimens for testing.
- Applied knowledge of sterile techniques and OSHA regulations, optimizing health and safety.
- Coordinated efficient office schedules based on patient and provider availability.
- Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts.
- Prepared treatment rooms for patient examinations, keeping rooms neat and clean.
- Showed patients to examination rooms and prepared for physicians.
- Greeted and logged in patients arriving at office or clinic.
Education
Bachelor of Science - Biology Pre-Med
Hampton University
05.2020
Master of Science - Pharmaceutical Sciences
North Carolina Central University
Durham, NCMedical Assistant - undefined
AlliedRx Institute of Healthcare
Richmond, VA08.2020
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Cosby High School Governors Health Science Academy
06.2016
Skills
- Intake control
- Patient-focused care
- Bookkeeping
- Scheduling
- Handling calls, mail, and meetings
- Data entry
- HIPAA compliance
- Customer service
- Professional bedside manner
- Patient triage
- Compassionate
- Medical terminology knowledge
Certification
TMS Certified - Through Neurostar
Timeline
Front Desk Receptionist/Medical Assistant
Love & Humble Medical Care
07.2025 - Current
Medical Assistant
GPW Psychiatry
10.2022 - 07.2025
Medical Intern
Juanita C Perkins FNP-BC Healthcare, P.A.
08.2020 - 11.2022
Office Assistant
D. Williams Consulting Inc.
05.2016 - Current
Medical Assistant - undefined
AlliedRx Institute of Healthcare
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Cosby High School Governors Health Science Academy
Bachelor of Science - Biology Pre-Med
Hampton University
Master of Science - Pharmaceutical Sciences
North Carolina Central University
Coursework
- General Biology
- General Chemistry
- Organic Chemistry
- Microbiology
- Genetics
- Pre-Calculus
- Immunology
- Calculus
- Biochemistry
- Biochemistry 2
- Biotechnology Exploration Lab
- Research Problems
- Cancer Biology
- Medical Terminology
- Anatomy & Physiology
- Histology
- General and Cellular Physiology
- Principles of Pharmacology
- Enzyme Kinetics
- Cloning and Expression
- Introduction to Biosensor Technology
- Physical Biochemistry
- Plant-based Pharmaceuticals
- Pharmaceutical Tech Writing
Leadership Experience
- Lead front desk, trained new employees at the front desk
Honors And Awards
Nation Art Honors Society, Fall 2015 – Spring 2016, Deans List, 2018-2020, Hampton University Pre-Health Program, 2019-2020