Deanna Wilson

I worked providing licensing information with customers in South America.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Documented findings and prepared detailed reports.
• Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
• Collected information pertaining to child abuse and neglect cases and performed investigations to resolve cases.
• Interviewed and questions person's of interest.
• Maintained a professional tone.
• Prepared case reports from allegations, transcripts of interviews and physical evidence.
• Testified in court during [Type] proceedings and trials.

• Documented findings and prepared detailed reports.
• Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
• Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
• Maintain a professional tone.
• Conducted interviews with witnesses and clients.
• Prepared case reports from allegations, transcripts of interviews and physical evidence.
• Testified in court during [Type] proceedings and trials.

• Provided support to help students in the Biligual program learn and grow.
• Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
• Supported Spanish speaking students by adapting lessons and providing necessary accommodations in collaboration with special education staff.
• Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Contributed to school-wide initiatives aimed at improving overall student achievement and wellbeing.
• Collated classroom materials to help teachers prepare for daily instruction and activities.
• Maintained safety and security by overseeing students in recess environments.
• Participated in parent-teacher conferences to discuss student progress, address concerns, and develop strategies for academic success.