Deanna Young
Jacksonville
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resolution Coordinator III
Walmart.com
01.2023 - 09.2023
- Analyzed and monitored customer accounts for suspicious or fraudulent activity.
- Investigated and reported on potential fraud cases.
- Identified areas of risk exposure and implemented controls to minimize losses due to fraud.
- Provided technical support in the investigation of suspected fraudulent transactions.
- Created detailed documentation outlining processes used during investigations into suspected fraudulent activities.
- Made recommendations for closing accounts and performed associated follow-up.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
Resolution Specialist
City Facilities Management
05.2022 - 12.2022
- Created spreadsheets for tracking incoming orders and outgoing shipments.
- Organized files, updated customer information, and generated reports as requested.
- Entered large volumes of data quickly with a high degree of accuracy.
- Processed invoices accurately according to established procedures within specified timeframes.
- Completed accurate and efficient data entry and database updates to support business operations.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Exceeded quality goals to support team productivity.
- Developed reports detailing upcoming operations and associated costs.
- Prepared detailed summaries outlining expected costs associated with various tech maintenance procedures.
- Collaborated and established strong working relationships with technicians, Walmart Associates, supervisors and colleagues.
Customer Service Representative
Maximus
09.2021 - 02.2022
- Provided direct assistance to disaster survivors in understanding FEMA programs and the application process.
- Conducted one-on-one interviews with applicants to gather necessary information and documentation for FEMA assistance.
- Explained eligibility criteria, program benefits, and documentation requirements in a clear and empathetic manner.
- Assisted applicants in completing FEMA applications accurately and efficiently, ensuring compliance with federal regulations.
- Inbound calls with applicants to track the progress of their applications and provide updates on their cases.
- Maintained accurate records and case files, ensuring confidentiality and data security.
Tech Support Specialist
Valor VIP
04.2021 - 09.2021
- Provided technical support to customers via phone, email and remote access applications.
- Diagnosed system errors and troubleshot technical issues for clients.
- Resolved network connectivity problems for customers utilizing various networking protocols.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Maintained detailed records of customer interactions and transactions.
- Recommended upgrades or additional features that could enhance user experience.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
Youth Specialist
Jacksonville Youth Academy
12.2020 - 03.2021
- Maintained safety and security of youth under care.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Facilitated group sessions and provided one-on-one support.
- Planned and executed activities to promote skill and talent development.
Correction Officer
Ohio Department Of Rehabilitation And Correction
11.2017 - 10.2020
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Routinely counted inmates and in response to potential security breaches.
Education
Bachelor of Arts - Criminal Justice
Wright State University
Dayton, OH12.2016
Skills
- Oral and written communication skills
- Ability to multi-task to accomplish workload efficiently
- Ability to maintain accuracy and production standards
- Negotiation skills
- Technical skills
- Problem solving skills
- Attention to detail and accuracy
- Analytical skills
Certification
- Foundations of Cybersecurity - Issued September 2023
- Play It Safe: Manage Security Risks - Issued October 2023
- Connect and Protect: Networks and Network Security - Issued October 2023
- Tools of the Trade: Linux and SQL - Issued November 2023
Timeline
Resolution Coordinator III
Walmart.com
01.2023 - 09.2023
Resolution Specialist
City Facilities Management
05.2022 - 12.2022
Customer Service Representative
Maximus
09.2021 - 02.2022
Tech Support Specialist
Valor VIP
04.2021 - 09.2021
Youth Specialist
Jacksonville Youth Academy
12.2020 - 03.2021
Correction Officer
Ohio Department Of Rehabilitation And Correction
11.2017 - 10.2020
Bachelor of Arts - Criminal Justice
Wright State University