Deanna Zacharewicz

Bakersfield,CA

Summary

Results-oriented leader with a proven track record of managing successful teams, delivering exceptional customer service, and ensuring stringent quality controls. Highly skilled in process management and improvement, training and coaching, and regulatory compliance. Effective communicator with the ability to collaborate across all levels of an organization.

Overview

years of professional experience

Work History

Customer Service Specialist / Inside Sales

FARWEST CORROSION CONTROL COMPANY

10.2019 - 10.2023

Resolved customer complaints promptly, ensuring the highest levels of customer satisfaction
Maximized customer satisfaction and business success by delivering top-notch service
Utilized consultative techniques to understand customer needs and recommend appropriate products
Effectively communicated product highlights and benefits to guide purchasing decisions
Fostered lasting vendor relationships through proactive communication and collaboration
Ensured compliance with requisition orders and specialized requirements
Facilitated weekly status reports, project documentation, and client billing
Maintained accurate account records by updating internal databases
Collaborated with internal teams to deliver excellent pre- and post-sales service
Conducted effective key account management responsibilities
Thrived in a self-directed work environment.

Special Account Coordinator / Inside Sales

Financial Network Recovery

01.2009 - 07.2019

Collaborated with team members to enhance the customer service experience and exceed team goals
Cultivated strong relationships with customers by providing comprehensive product knowledge and driving business development
Acquired high-value accounts through consultative selling and effective customer solutions
Personalized customer service to increase account longevity.

Special Accounts Coordinator

UTi Integrated Logistics

02.2006 - 01.2009

Oversaw shipping patterns, performance, and profitability
Coordinated forwarding activities to address customer concerns and inquiries
Achieved sales goals by promoting products and services
Utilized consultative techniques to identify customer needs and make strategic referrals
Analyzed complex procedures to facilitate operational processes
Identified account trends and proactively addressed potential issues
Retained accounts by offering tailored solutions and resolving cancellations.

Import Logistics / Expeditor

Lakeshore Learning Materials

11.2004 - 01.2006

Managed production schedules for international and domestic vendors, ensuring timely operations
Prepared daily logs and reports to support operational decision-making
Calculated accurate invoice totals by verifying prices
Adjusted production schedules to accommodate changing conditions
Developed creative solutions to address internal supply problems and prevent delays.

Air Export Night Operations Supervisor / Auditor

DHL Global Forwarding

06.2001 - 11.2004

Led a team of 15 air export operations agents
Conducted root cause analysis to maintain high-quality results and implement innovative practices
Established performance standards by analyzing historical data and projections
Streamlined operations by coordinating staff development and succession planning
Ensured accuracy and compliance of documentation
Implemented process improvement initiatives and reviewed ongoing operations
Ensured compliance with local customs office for air export shipments
Implemented corrective actions to maintain adherence to standards.

Education

Psychology Major

El Camino College

Torrance, CA

Skills

Process management and continuous improvement
Exceptional customer service
Team leadership and development
Training and coaching

Logistics coordination
Regulatory compliance
Auditing and SOP implementation
Data Evaluation

Timeline