Hi, I’m
Deanna L. Kluczynski
North East,MD
Overview
26
years of professional experience
Work History
Uber FreightNorth East, MD
Operations Manager
07.2022 - 12.2025
Job overview
- Managed several customer accounts.
- Supported Operations Team in my charge.
- Reporting to clients as needed.
- Maintaining and reporting on standard work processes to ensure that the transportation solution for each account is fully maintained for accuracy and efficiency.
- Managing a team while designing, executing, and reporting on standard work processes to ensure transportation solutions are maintained for accuracy and efficiency.
- Responsible for ensuring on-time pickup & delivery of customer freight while controlling costs and providing excellent customer communication.
- Review, analyze, and present matters related to P&Ls.
- TMS Updates/Maintenance (including rates, SRG, OCA, FAM, SPT, etc.).
- Develop and distribute, present customer KPI reports and internal performance management reports.
- Proactively identify and communicate issues; propose and implement solutions for continuous improvement concerning processes, cost, service, and profitability.
- Deliver cost savings / cost containment to customer and/or Uber Freight.
- Carrier RFQ and Freight Rate Negotiations.
- Strategic Account Management & Leadership.
- Managed multiple high-volume customer accounts, driving operational efficiency and ensuring 100% adherence to contracted service level agreements (SLAs).
- Led remote operations teams, focusing on performance management, customer contract compliance, KPI tracking, and professional development to foster a high-performance culture.
- Prepared and approved all time-off requests, payroll and scheduling reporting.
- Primary point of contact for client reporting, providing insights on P&L performance, cost-saving initiatives, and service improvements.
- Utilized Insights AI to analyze complex transportation networks, implementing data-driven recommendations that enhanced route planning and reduced costs.
- Designed and executed standardized work processes for TMS updates (including rates, SRG, OCA, FAM, SPT), increasing data accuracy and reducing manual errors.
- Developed and distributed customized customer KPI reports and internal performance dashboards using SQL/Tableau.
- Proactively identified and resolved operational disruptions, implementing solutions that improved customer satisfaction and increased revenue.
TransplaceNorth East, MD
Logistics Account Manager
06.2015 - 07.2022
Job overview
- Strived daily to exceed customer on-time pick-up and delivery expectations; proactively analyze reporting to prevent service failures.
- Ensure appropriate use of internal high-service, fair cost competitive brokerage services.
- Detention management, researching/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost.
- Sourced new carrier relationships.
- Leveraged carrier relationships to influence capacity awards during tight markets.
- Led training sessions for customer users and new hires on internal customer programs, leveraging knowledge of customer business practices and workflow.
- Setup new Receivers, Vendors, and Suppliers.
New Carbon Golden MaltedGlen Mills, PA
Fleet Analysis
01.2015 - 06.2015
Job overview
- Delivery operations were optimized through comprehensive data analysis, with a focus on enhancing route efficiency, optimizing fuel consumption, maximizing capacity utilization (targeting over 80% vehicle occupancy), and improving maintenance protocols, thereby achieving cost reductions and fulfilling sustainability objectives.
- Reduce fleet maintenance costs by 10% through proactive analysis of vehicle maintenance history, ensuring that vehicles are scheduled prior to warranty expiration or component failure.
- Implemented RFQ Carrier Freight Rate Proposals to cut Cost per pound per shipment with 3rd party carriers.
TransplaceKennett Square, PA
Logistics Account Manager
07.2013 - 01.2015
Job overview
- Strived daily to exceed customer on-time pick-up and delivery expectations; proactively analyze reporting to prevent service failures.
- Ensure appropriate use of internal high-service, fair cost competitive brokerage services.
- Detention management, researching/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost.
- Sourced new carrier relationships.
- Leveraged carrier relationships to influence capacity awards during tight markets.
- Led training sessions for customer users and new hires on internal customer programs, leveraging knowledge of customer business practices and workflow.
- Setup new Receivers, Vendors, and Suppliers.
Veolia TransdeNorth East, MD
Technical Services Administrator/Instructor
06.2000 - 01.2013
Job overview
- Assisted the Technical Service group by delivering daily administrative support and training to the Maintenance Operations department nationwide.
- The responsibilities of this role encompassed enhancing departmental efficiencies through the maintenance and standardization of the RTA (Ron Turley Associates) networked database.
- This was accomplished by conducting both on-site and remote audits to ensure appropriate utilization and compliance of the maintenance software system.
- Created, controlled, and updated master file information within RTA.
- I worked closely with Maintenance Operations, Technical Services, and local management on project planning, implementation, and training new staff on contract acquisitions across the U.S.
- Collaborated with the RTA System provider on a daily basis to optimize the system's operational efficiency.
- Executed updates and conducted testing for the RTA Maintenance System.
- Performed onsite vehicle inspections, ensuring vehicle safety, and white glove services.
Timeline
Operations Manager
Uber Freight
07.2022 - 12.2025
Logistics Account Manager
Transplace
06.2015 - 07.2022
Fleet Analysis
New Carbon Golden Malted
01.2015 - 06.2015
Logistics Account Manager
Transplace
07.2013 - 01.2015
Technical Services Administrator/Instructor
Veolia Transde
06.2000 - 01.2013