Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deanne Glascoe

Detroit

Summary

Dynamic professional with extensive experience as a Peer Recovery Mentor at Detroit Recovery Project, excelling in crisis management and conflict resolution. Proven ability to enhance recovery engagement through behavioral activation and mental health first aid, fostering a supportive community. Recognized for effective team leadership and maintaining regulatory compliance in high-pressure environments.

Compassionate Recovery Mentor known for high productivity and efficient task completion. Skilled in active listening, crisis intervention techniques, and motivational interviewing to support individuals on their journey towards recovery. Excel at empathy, communication, and resilience, leveraging these soft skills to connect with and empower clients in achieving personal growth and sustainable recovery. Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Peer Recovery Mentor

Detroit Recovery Project
Detroit
01.2025 - 03.2025
  • Resolved conflicts and managed crises effectively, ensuring a safe and supportive environment for individuals in recovery.
  • Maintained safety and handled emergency situations with proficiency, contributing to a secure and stable recovery setting.
  • Provided mental health first aid and demonstrated strong communication skills to foster team collaboration and leadership.

Customer Relations Representative

Delta Sky Club
Detroit
01.2024 - 12.2024
  • Provided exceptional service to traveling club members, ensuring a welcoming and seamless experience.
  • Supervised a team of 10, fostering collaboration and teamwork among staff.
  • Resolved customer concerns effectively, leading to increased satisfaction survey scores.

House Monitor

Beginning Step
Westland
03.2023 - 03.2024
  • Documented household activities and observations to inform leadership decisions.
  • Assigned and managed house duties to maintain a clean and structured living environment.
  • Administered drug tests following program regulations to ensure compliance and safety.

Education

Certified Peer Recovery -

Recovery Training Institute
Detroit
03-2024

High School Diploma -

Cody High School
Detroit, MI
06-1984

Skills

  • Crisis management
  • Mental health first aid
  • Conflict resolution
  • Team leadership
  • Regulatory compliance
  • Documentation practices
  • Behavioral activation for improving recovery engagement
  • Building communities of recovery: screening, briefing, intervention, referral to treatment training
  • Narcan training

Certification

My journey to recovery began on October 22, 2022, at Salvation Harbor Light, where I successfully detoxed after over 40 years of battling alcoholism. I realized that true transformation required more time and support, leading me to transition to Beginning Steps Behavioral Health Treatment Program on November 28, 2022, at 39 days sober. Through structured recovery meetings and community living, I developed self-awareness and deepened my commitment to healing.

My dedication led me to serve as a house monitor, where I supported others facing fear, doubt, and uncertainty—encouraging them toward a future filled with hope and confidence. In March 2024, my time in the housing program ended, but my recovery continued. I now actively attend outpatient treatment and recovery meetings, while volunteering with my church community.

Timeline

Peer Recovery Mentor

Detroit Recovery Project
01.2025 - 03.2025

Customer Relations Representative

Delta Sky Club
01.2024 - 12.2024

House Monitor

Beginning Step
03.2023 - 03.2024

Certified Peer Recovery -

Recovery Training Institute

High School Diploma -

Cody High School