DeAnne Hall
Chester,VA
Summary
Skilled operational excellence professional with seven years of progressive leadership experience, dedicated to delivering exceptional customer experiences. With over twenty-five years of combined expertise in customer service and logistics, I am committed to fostering team collaboration and driving operational goals to enhance overall performance. Demonstrated strengths include leadership, problem-solving, and strategic planning skills.
Overview
21
21
years of professional experience
Work History
Logistics Account Manager
James River Carriers
N Chesterfield , VA
07.2024 - Current
- Managed client relationships to ensure seamless logistics operations.
- Coordinated shipments and deliveries to optimize supply chain efficiency.
- Analyzed freight costs to provide competitive pricing for clients.
- Developed logistics strategies to improve service levels and responsiveness.
- Collaborated with internal teams to resolve operational challenges quickly.
- Analyzed current processes and identified areas for improvement in order to streamline processes and reduce costs.
- Provided training and guidance to junior staff members regarding logistics account management techniques.
- Trained new staff on logistics processes and customer service best practices.
- Implemented strategies for improving customer service levels while controlling operational costs.
- Conducted research on emerging trends in global logistics practices that could benefit the company's long-term goals.
- Coordinated with internal teams such as sales, marketing, finance, and operations to ensure successful delivery of products and services to customers.
- Created and enforced policies and procedures for entire logistics team.
Operations Manager
VHI Transport
Chester, VA
01.2011 - 07.2024
- Develop and execute strategic plans to optimize operations, increase efficiency, and drive business growth.
- Lead and develop high-performing teams, fostering a culture of collaboration, accountability, and continuous improvement.
- Oversee budgeting, forecasting, and financial analysis to ensure effective resource allocation, and maximize profitability.
- Leverage logistics management software, data analytics tools, and emerging technologies to enhance operational efficiency, decision-making, and customer service.
- Cultivate and maintain strong relationships with clients and partners, delivering exceptional service and driving customer satisfaction and retention.
- Successfully manage organizational change initiatives and process improvements, to drive business transformation and adapt to evolving market conditions.
- In 2024 spearhead the implementation of a new marketing campaign across various channels, ensuring brand image and awareness of services that align with the company's objectives, to implement a lead generation initiative to support business growth and expansion efforts
Transportation Coordinator
Scotts-Hyponex Company
01.2005 - 01.2011
- Coordinate daily transportation activities, including scheduling shipments, arranging carriers, and ensuring on-time delivery of goods to customers.
- Manage relationships with carriers, and negotiate favorable rates and terms to optimize transportation costs while maintaining service levels.
- Develop strategic partnerships and optimized transportation networks for cost-effective, and timely deliveries.
- Collaborate with internal teams, including sales, customer service, and warehouse operations, to coordinate transportation activities and meet customer requirements.
- Maintain compliance with transportation regulations and company policies, ensuring adherence to safety, quality, and operational standards.
- Resolve transportation-related issues and discrepancies, such as delivery delays, damaged goods, and billing discrepancies, in a timely and effective manner.
- Identify opportunities for process improvements and cost savings in transportation operations, leading initiatives to streamline workflows and optimize resource utilization.
- Collaborated with warehouse staff to streamline loading and unloading processes.
- Resolved shipping discrepancies by investigating issues and implementing solutions.
- Assisted in training new team members on transportation procedures and systems.
- Monitored shipment progress and provided timely updates to customers regarding arrivals or delays.
- Maintained records of freight costs, delivery times, and inventory levels to ensure efficient operations.
- Coordinated driver loads and managed dispatch tasks.
- Resolved discrepancies with carriers related to billing, delivery issues, and other problems in a timely manner.
Education
Assoc. - IT Business Management
ECPI College of Technology
Virginia Beach01.2002
Skills
- Customer focused
- Leadership
- Collaboration
- Operations empowerment
- Emotional intelligence
- Analytics
- Team building
- Microsoft applications
- Communication
- Strategic planning
- Supply chain management
- Problem solving
- Technology proficient
- Adaptability
- Continuous improvement
- Regulatory compliance
- Financial management
- Operational excellence
- Data analysis
- Critical thinker
- 3PL
Additional Information
Additional work experience and references available upon request.
Timeline
Logistics Account Manager
James River Carriers
07.2024 - Current
Operations Manager
VHI Transport
01.2011 - 07.2024
Transportation Coordinator
Scotts-Hyponex Company
01.2005 - 01.2011
Assoc. - IT Business Management
ECPI College of Technology