Deanne Forsyth
Henderson,NV
Summary
Experienced sales director with over 15 years combined of highly successful, professional experience in customer relations, case management and medical office management.
Self-motivated, proactive and confident in making independent decisions.
Hardworking, reliable, highly organized and punctual.
Overview
26
26
years of professional experience
Work History
Preschool Associate
Hope Baptist Church
Las Vegas, Nevada
03.2025 - Current
- Supervised children's activities to ensure safety and engagement throughout sessions.
- Implemented age-appropriate learning strategies that fostered child development.
- Organized special events to enhance enrichment programs for children.
- Trained and mentored new staff on effective classroom management techniques.
- Facilitated communication among staff, parents, and church community members.
- Provided individualized attention to each child, fostering a nurturing environment.
- Engaged children in creative art projects, enhancing their exploration and expression.
- Maintained clean and organized classrooms to support student learning and play.
Community Relations Director
Pacifica Senior Living
Las Vegas, NV
09.2018 - 02.2025
- Developed and maintained relationships with case managers, social workers and sales directors in the healthcare and senior living industry.
- Regularly exceeded corporate set census and move-in goals.
- Successfully organized outreach events to promote community.
- Compassionately provided families expert knowledge of services offered to meet the care needs of their loved ones.
- Requested, managed and organized documentation for each admission.
Preschool Teacher
Bethel Christian Schools
Riverside, CA
01.2012 - 07.2018
- Created a confident educational environment for children 3 to 4 years of age.
- Directly responsible for school to parent relations and expectations to include in some cases conflict management.
- Curriculum development, training, new family orientation and preschool tours.
- Taught children foundational skills in colors, shapes and letters.
- Implemented hands-on, play-based strategies for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Developed professional relationships with parents, teachers, directors.
Property Manager
National Realty Group
10.2010 - 08.2012
- Successfully manage rental properties, owner/tenant relations, conflict resolution, property up keep and monthly financial processing.
- Handled resident concerns and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Conducted apartment tours for potential tenants and answered questions about property.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
Case Manager
Johnson’s Orthopedic
Riverside, CA
04.2003 - 03.2010
- Marketing; promoted our products and services to physicians and healthcare companies, distributed material detailing our area of expertise and contact information, developed and nurtured long lasting business and personal relationships.
- Client phone calls, gathering client financial information, data entry, organize file, schedule client appointments, verification of insurance coverage and benefits, request authorization for services.
- Provided compassionate care to the patients that were referred to our company.
- Utilized facility database systems to update and maintain patient records, transmit prescriptions and transfer files.
- Protected patient data in alignment with HIPAA privacy protocols.
- Work with the following insurance companies and their associates; Kaiser, Veteran's Association, Tricare, Blue Cross, Blue Shield and IEHP.
Medical Office Manager
Dr. Jack Kistler
Riverside, CA
01.2000 - 04.2003
- Manage medial assistant, prepared and maintained medical records, written correspondence, served as a liaison between the physician and other individuals, prepared patients for procedures, assisted the physician with examinations and treatments, maintenance of equipment and supplies for the practice.
- Managed patient appointments, verification of insurance coverage and benefits, data entry, patient charting, medical insurance billing, ICD-9 and CPT coding.
- Receive patients, collect copayment, register patient history, vital signs, blood pressure check and weight and document patient concern.
- Perform data entry and processing into system databases and troubleshot minor computer issues.
- Assist with office tasks during busy periods and staff absences.
Education
Early Childhood Studies -
Riverside Community College
Skills
- Strong organizational, administrative and analytical skills
- Ability to multi task and manage conflicting demands
- Significant experience in the medical care management field, CPT and ICD-9 coding
- Highly skilled in managing client/patient relations
- Excellent communication skills
- Knowledgeable in Microsoft Office- Word and Outlook, Yardi software
Certificates and Volunteering
Medical Terminology Certificate-Penn Foster Career School, First Aid (basic/pediatric) CPR (Adult/child/infant/AED) Certified, Certificate of Completion Basic Pest Management in the School and Child Care Settings, Certificate of Completion Workshop-Mind, Body and Soles: Moving Through Early Childhood
Certificate of Completion-Citizen Academy Class 36-Riverside Police Department Certificate of Appreciation – Volunteer – Riverside Police Department The President’s Volunteer Service Award- Bronze-Riverside Police Department
Volunteered for 10 years at Bethel Christian Schools as the "Parents in Partnership" Vice-President
Volunteered at Dignity Hospital as a "baby cuddler" in the NICU
Timeline
Preschool Associate
Hope Baptist Church
03.2025 - Current
Community Relations Director
Pacifica Senior Living
09.2018 - 02.2025
Preschool Teacher
Bethel Christian Schools
01.2012 - 07.2018
Property Manager
National Realty Group
10.2010 - 08.2012
Case Manager
Johnson’s Orthopedic
04.2003 - 03.2010
Medical Office Manager
Dr. Jack Kistler
01.2000 - 04.2003
Early Childhood Studies -
Riverside Community College