Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DeAnner Campbell

Winston-Salem,NC

Summary

Highly motivated and customer-focused professional seeking a full-time remote Customer Service Representative position. Dedicated to delivering exceptional customer experiences with strong communication, problem-solving, and time-management skills. Open to call center roles and committed to contributing to a reputable company with excellent leadership and benefits.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Varsity Campus
10.2023 - Current
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handle escalated calls efficiently, finding satisfactory resolutions for both residents and the company alike.


Virtual Assistant

LL Flooring
08.2022 - 10.2023
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Maintained a well-organized database system for improved information accessibility in daily operations.

Call Center Representative

Truliant Federal Credit Union
02.2020 - 07.2022
  • Established membership accounts for new member-owners.
  • Met/exceeded all key contact center performance metrics daily, weekly, and monthly.
  • Initiated and followed up account research requests in a timely manner.
  • Researched and resolved minor account issues and reached out to internal support when necessary.

Education

Bachelor of Arts -

Bloomfield College
Bloomfield, NJ
05-2019

Skills

  • Active Listening
  • Customer Service Excellence
  • Multitasking
  • Numeracy Skills
  • Teamwork
  • Personable
  • Honesty and Integrity
  • Call Center Operations

Languages

English
Full Professional

Timeline

Customer Service Representative

Varsity Campus
10.2023 - Current

Virtual Assistant

LL Flooring
08.2022 - 10.2023

Call Center Representative

Truliant Federal Credit Union
02.2020 - 07.2022

Bachelor of Arts -

Bloomfield College

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DeAnner Campbell