DeAntanise Hicks
Indianapolis,IN
Summary
Experienced professional seeking a full-time position that offers challenges where strong interpersonal skills, excellent time management, and problem-solving abilities can be utilized. Detail-oriented team player with exceptional organization skills excels at handling multiple projects simultaneously with high accuracy. Demonstrates dependability, a positive attitude, and successfully manages multiple priorities to meet team goals. Communication strengths and keen observational skills contribute to being a proactive and caring worker who can handle day-to-day activities while constantly seeking opportunities to make a difference.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PCA
Towne Centre Assisted Living
2021.05 - 2023.09
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Collected and transported specimens to prepare for lab testing.
Lead Teacher, Toddler Room
Childtime-Avon, IN
2019.02 - 2021.05
- Developed strong relationships with families, fostering trust and creating a welcoming atmosphere within the classroom.
- Adapted lessons to accommodate individual needs, supporting diverse learners in reaching their full potential.
- Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
- Collaborated with fellow teachers to develop a cohesive and consistent curriculum for the Toddler Room.
- Managed classroom behavior effectively, ensuring a safe, nurturing environment for all children.
- Improved fine motor skills among toddlers by designing engaging arts and crafts projects.
- Achieved high levels of parental satisfaction through open communication and timely updates on their child''s growth and development.
- Organized special events like holiday celebrations or themed days to create memorable experiences for children and families alike.
- Administered developmental assessments to evaluate each child''s progress and identify areas for targeted intervention.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Online Grocery Associate
Walmart-Merrillville, IN
2019.09 - 2020.09
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Loaded and unloaded orders at customer's homes or locations.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Created attractive displays to attract more customers and increase sales.
Crew Member
White Castle-Merrillville. IN
2018.07 - 2020.07
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Sales Associate
Jcpenney-Merrillville, IN
2016.11 - 2017.05
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High school diploma -
Merrillville High School
01.2019
Frankie Woods McCullough Girls Academy
01.2014
Skills
- Problem solving
- Strong work ethic
- Handling pressure
- Adaptability
- Communication
- Time management
- CPR certified
- Organization
- Typing
- Multitasking
- Teaching
- OSHA
- Documentation and Record Keeping
- Positive Reinforcement
- Customer Service
- Friendly and likeable
- Time Management
- Cleaning and sanitation
- Decision-Making
- Emotionally supportive
- Billing
- Strong computer skills
- Excel proficiency
- Personal Hygiene Assistance
- Dementia Care
- Compassionate Care
- Vital signs monitoring
- HIPAA Compliance
- Meal Preparation
- End of life care
- Medical terminology knowledge
- Transfer Techniques
- Feeding Assistance
- Patient Observation
- Mobility Assistance
Certification
CPR Certification
Timeline
PCA
Towne Centre Assisted Living
2021.05 - 2023.09
Online Grocery Associate
Walmart-Merrillville, IN
2019.09 - 2020.09
Lead Teacher, Toddler Room
Childtime-Avon, IN
2019.02 - 2021.05
Crew Member
White Castle-Merrillville. IN
2018.07 - 2020.07
Sales Associate
Jcpenney-Merrillville, IN
2016.11 - 2017.05
High school diploma -
Merrillville High School
Frankie Woods McCullough Girls Academy
CPR Certification
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