De'Antasha Edwards
Carrollton,TX
Summary
Friendly Customer Service & Warranty Administrator promoting a background in keeping sensitive data confidential while maintaining knowledge of Home Improvement and billing. Possessing great relationship-building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
2
2
years of professional experience
Work History
Customer Service & Warranty Administrator
DaBella Exteriors LLC
Farmers Branch, TX
04.2023 - Current
- In a fast-paced, call center environment, preparing and reviewing reimbursements and settlement claims made to ensure billing accuracy to the allied departments to satisfy the customer
- Processing over 200 reimbursements & settlements monthly with 2 to 3-day turn time independently
- Managing an average of $740,500 worth of reimbursements monthly for the company
- Maintain customer accounts by recording account information, and reconciling discrepancies.
- Prepare customer invoices and statements for Energy Rebates for Window projects
- Maintain close working relationships with Accounts Receivable, Compliance, and Regional/General Managers
- Investigated discrepancies in claims and resolved issues with customers via telephone or written correspondence.
- Proactively follow up with our customers to provide a seamless experience, gathering necessary claim and contractor information such as financial documents and confirming work-order statuses.
Marketing Coordinator
Dabella
Farmers Branch, TX
05.2022 - 04.2023
- Set up tracking systems for online marketing activities
- Managing a stream of inbound and outbound phone calls to maximize each opportunity
- Created, updated, and maintained databases with large volumes of information.
- Performed general office duties such as filing, typing, copying, and scanning documents.
- Collaborated closely with internal teams including sales, operations, and finance to ensure alignment of overall objectives across departments.
- Provided support in the planning, coordination, and execution of promotional campaigns.
Retail Associate
U & I Beauty Supply
Mobile, AL
09.2021 - 04.2022
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Provide accurate information about promotions, customer programs, and products
- Built customer loyalty by fostering stronger relationships
- Supported an average of 10+ customers in locating merchandise when needed.
- Handled returns and exchanges according to company policy.
- Provided ongoing training for new staff members.
Warehouse Associate
Amazon Fulfillment Center
Mobile, AL
09.2021 - 04.2022
- Prepare merchandise for shipment with proper boxing, padding, sealing, and supporting methods
- Troubleshoot malfunctioning warehouse machinery, perform minor repairs, and arrange for professional repairs when necessary
- Operated forklifts, pallet movers, and other heavy equipment according to warehouse health and safety laws
- Loaded and unloaded up to 5 delivery trucks and trailers daily (independently).
- Checked all outgoing shipments to ensure accuracy before dispatch.
Education
Criminal Justice - Professional Studies
Grambling State University
Grambling, LA08-2020
Skills
- Proficiency in SalesForce, Microsoft Office, and Excel
- Bookkeeping
- Spreadsheet Management
- Auditing
- Compliance Monitoring
- Records Management
- Highly developed typing
Custom
- Asia Campbell, (504) 605-5567, Customer Service Supervisor
- Kevin Misher, (832) 718-3521, Marketing Coordinator Supervisor
Timeline
Customer Service & Warranty Administrator
DaBella Exteriors LLC
04.2023 - Current
Marketing Coordinator
Dabella
05.2022 - 04.2023
Retail Associate
U & I Beauty Supply
09.2021 - 04.2022
Warehouse Associate
Amazon Fulfillment Center
09.2021 - 04.2022
Criminal Justice - Professional Studies
Grambling State University
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