DeAnte Henderson
Dallas,TX
Summary
Proven leader at McDonald’s, adept in staff management and customer service, enhanced team collaboration and decision-making. Spearheaded operations, significantly reducing miscommunications and elevating customer satisfaction. Trained employees, fostering a culture of high performance and efficiency. Achieved financial targets through meticulous budget management, demonstrating exceptional team leadership and operational oversight.
Overview
2
2
years of professional experience
Work History
Manager of Operations
McDonald’s
02.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Crew Trainer
McDonald’s
02.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Plano West Senior High School
Plano, TX05.2022
Skills
- Teamwork and Collaboration
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
Hobbie
I enjoy taking my dog out for walks in the evening, I also enjoy going to the gym in the morning before work.
Timeline
Manager of Operations
McDonald’s
02.2023 - Current
Crew Trainer
McDonald’s
02.2023 - Current
High School Diploma -
Plano West Senior High School
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